Matt Kelly
Owen Sound,ON
Summary
Dynamic store manager with extensive experience at Metro Grocery Store, excelling in customer service management and team leadership. Proven track record in optimizing store operations and enhancing customer relations. Skilled in training and mentoring staff, fostering a positive and efficient work environment.
Overview
13
13
years of professional experience
Work History
Store Manager
Metro Grocery Store
Owen Sound, ON
12.2021 - 11.2025
- Oversaw daily store operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service excellence and operational procedures.
- Analyzed sales data to identify trends and implement effective merchandising strategies.
- Managed scheduling and payroll, optimizing labor costs while maintaining service quality.
- Developed promotional displays to enhance product visibility and drive sales growth.
- Coordinated with suppliers to maintain stock levels and resolve delivery issues promptly.
- Implemented employee performance evaluations to foster accountability and professional development.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manger
Metro Grocery Store
Kitchener, ON
10.2017 - 11.2021
- Assisted in daily store operations to enhance customer service and satisfaction.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Managed inventory levels, facilitating regular stock audits and replenishment orders.
- Trained new employees on store policies, procedures, and customer engagement techniques.
- Collaborated with management to develop promotional displays and marketing initiatives.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Produce Manager
Metro Grocery Store
Elmira, ON
06.2014 - 10.2017
- Managed daily inventory control for fresh produce, ensuring optimal stock levels and quality.
- Trained staff on proper handling techniques to maintain product freshness and safety standards.
- Implemented visual merchandising strategies to enhance product presentation and attract customers.
- Collaborated with vendors to negotiate pricing and secure high-quality produce for store offerings.
- Analyzed sales trends to adjust inventory orders, maximizing profitability and reducing waste.
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Full Time Clerk
Metro Grocery Store
Elmira, ON
10.2012 - 06.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted with inventory management by restocking shelves and organizing displays.
- Handled customer inquiries and resolved issues professionally to enhance satisfaction.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Developed strong working relationships with colleagues across various departments, fostering effective communication channels for addressing any issues or concerns around timekeeping processes.
Education
High School Diploma -
Elmira District Secondary School
ElmiraSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- POS systems
- Goals and performance
Languages
English
Full Professional
Timeline
Store Manager
Metro Grocery Store
12.2021 - 11.2025
Assistant Store Manger
Metro Grocery Store
10.2017 - 11.2021
Produce Manager
Metro Grocery Store
06.2014 - 10.2017
Full Time Clerk
Metro Grocery Store
10.2012 - 06.2014
High School Diploma -
Elmira District Secondary School