Matt Harder

• Recruiting and Sales for Alberta and Saskatchewan; providing recruiting and hiring assistance for our customers

• Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
• Increased customer satisfaction with timely resolution of escalated issues and proactive communication.
• Promoted a culture of continuous improvement through ongoing process reviews and open channels of communication.

· Take calls daily from customers requesting straight boom pickers, knuckleboom/articulating pickers, spyder/mini cranes, jack and roll crews, and tractor/trailer services

· Determine which type and size of crane is required for each specific job based on the commodity and radius of the work requested

· Dispatch relevant auxiliary equipment such as specific spreader bars, lift bars, manbaskets, slings, pallet forks

· For trucking requests determine which trailer configuration is required for the work requested

Order any permits and/or pilots that may be needed

· Respond to phone call and email requests for quotes on jobs

Provide formal quotes or give hourly rates upon request

· Review Bill of Ladings from operators to ensure that hours charged and rates are accurate

When needed, use Titan GPS to verify times and locations with operator’s paperwork

· Run pre-authorizations on customer credit cards for those who do not have accounts set up

· Track number of trailer rentals, returning and renting more units when needed

· Work with one other dispatcher and usually one crane operator in the Dispatch office daily

· Dispatching legal and over-dimensional loads across North America.

· Utilize SAP, Metacom, and Microsoft Suite on a daily basis.

· Oversee a team of up to 13 lease operators and 39 company drivers and operators, fielding questions, concerns and everyday operations.

· Coordinate third party utilities, pilots, and permits for each load.

· Maintain an up to date and organized schedule with up to three other dispatchers, communicating any changes or updates.

· Perform route studies, pre-measure loads, and visit sites for planning purposes.

· Track company owned and rented trailers for cost saving purposes and to ensure each branch has necessary equipment.

· Be knowledgeable and cognoscente of D.O.T. laws and regulations in all jurisdictions.

· Maintain awareness of current market pricing so Mammoet rates remain competitive, and for hiring third party contractors.

· Operating hydraulic platform trailers, including steering, leveling, and valving procedures.

· Following proper company and safety procedures in regards to operation, maintenance, and reporting.

· Troubleshoot problems with trailers.

· Loading, transporting, and unloading overdimensional loads including modules, vessels, and buildings.

· Transporting loads across Alberta and Saskatchewan working on crews of various sizes.

· Building trailers of different lengths and sizes according to client’s requirements.

· Performing route studies for potential jobs for Mammoet, considering such factors as obstructions on roads and sites, alternate routes and weather factors.

· Knowledge of heavy lifting and heavy transport, which includes valving procedures, weight gauges, trailer capacities and capabilities, and being capable of adapting to different conditions in terrain and weather.

· Reading and understanding hydraulic, air, and electrical schematics.

· Knowledge of tasks for all positions involved in heavy transportation, thus creating an understanding of how to perform the job(s) most efficiently.

· Basic Pilot Truck skills for traffic control, including helping traffic pass by wide loads, stopping traffic for intersections, bridges, guard rails, and other obstructions on highway, as well as constantly communicating with the truck driver(s) and operators to make them aware of any hazards.

· Was involved in moving Coke Drums to CNRL Horizon.

· Loaded and Transported Coker Fractionater to Petro-Canada

• Worked on hydraulic platform trailers