Matt Guadagnolo
St.Catharines,Canada
Summary
Experienced with public sector IT infrastructure and strategic technology implementation to meet organizational goals. Utilizes practical, stakeholder-focused problem solving techniques to streamline operations and align with corporate strategic goals/initiatives. Track record of managing complex projects, coordinating teams, and ensuring timely delivery of solutions that are received well amongst stakeholders, along with supporting departmental growth by way of hiring, training, and coaching IT staff.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead IT Consultant & Client Environment Specialist
AV Labs
01.2022 - Current
- Design & maintain IT systems and networks that support critical audiovisual environments for municipal councils and staff across Ontario, ensuring system reliability and best practice cyber security measures for over 20 municipalities.
- Provide public procurement support, assisting with RFP/Tender document development departments to keep municipalities safe and ensure implementation of practical, useful systems, that resonate with stakeholders.
- Oversee support services to councils and municipal departments, disaster recovery planning and capital/opex budgeting.
IT Infrastructure Analyst / Coordinator
Town of Lincoln
01.2020 - 01.2022
- Designed and maintained complex networks including servers, firewalls, O365, VM environments, and physical security systems.
- Responsible for AVL solutions to ensure compliance with minimum maintenance standards legislated requirements, along with their abilities to support emergency services.
- Oversee network architecture and cybersecurity strategies, including policy enforcement and live threat mitigation.
- Led security including incident response, vulnerability assessment, and policy enforcement.
- Designed, and supported CCTV systems and security infrastructure for public spaces, working with Niagara Regional Police law enforcement.
- Responsible for capital asset life cycling, budgeting and business case report development for presentation to municipal council.
- Oversaw procurement, documentation, and interdepartmental IT alignment.
- Provided council-appropriate reporting and planning input to senior management.
- Served on IT Steering Committee to collaborate with cross-functional teams, departments, and business unit directors to implement technology upgrades, organize project timelines, and enhance overall system performance and deliverables to stakeholders, whether internal or the public.
- Responsible for hiring, training, and leading IT students from Mohawk College Coop program.
- Analyzed infrastructure systems, identifying areas for improvement and streamlining processes.
- Developed documentation for system configurations and procedures, improving knowledge sharing across teams.
IT Help Desk Analyst
Town of Lincoln
01.2017 - 01.2020
- Delivered IT tiered support for all municipal staff and departments with enterprise IT systems, managing upwards of 20-30 concurrent tickets/engagements on an ongoing basis.
- Maintained unified communications, endpoint infrastructure, and IT documentation workflows, along with system access control and end-user security compliance.
- Developed help strategies and processes that resonate and hit the mark with end-users to navigate public sector challenges.
- Documented user interactions and solutions in ticketing system for future reference and process improvement.
Service Technician
B4 Networks
01.2017 - 01.2017
- Monitored network infrastructure and supported managed service clients.
- Provided technical support to clients, resolving inquiries effectively and efficiently.
- Conducted routine maintenance checks to enhance system reliability and performance.
- Installed and configured hardware and software systems for customer networks.
IT Intern
Town of Lincoln
01.2015 - 01.2017
- Performed detailed server and infrastructure configurations under senior guidance.
- Supported commissioning and lifecycle documentation for IT assets.
- Developed strong client service habits within a municipal IT context.
- Assisted in troubleshooting hardware and software issues for staff and community members.
Education
Advanced Diploma - Network Engineering & Security
Mohawk College
Skills
- IT & Operating Systems Management
- Network Infrastructure & IT Systems Administration
- Cybersecurity, Data Protection & Incident Response
- Database Administration
- CCTV & Surveillance Systems
- IT Disaster Recovery & Business Continuity
- Procurement & RFP Management
- Vendor Management
- Lifecycle Asset & Service Management
- VM Environments & Security Automation
- Help Systems & Documentation Platforms
- Forward Looking Strategy Development
- Financial Planning & Capital/Operating Budgeting
- Policy & Governance
- Audiovisual System Design & Maintenance
- Mobile Fleet Management (MDM, Deployment, etc)
- Project management
Certification
- HDI Support Center Team Lead, Help Desk Institute
- HDI Technical Support Professional, Help Desk Institute
Timeline
Lead IT Consultant & Client Environment Specialist
AV Labs
01.2022 - Current
IT Infrastructure Analyst / Coordinator
Town of Lincoln
01.2020 - 01.2022
IT Help Desk Analyst
Town of Lincoln
01.2017 - 01.2020
Service Technician
B4 Networks
01.2017 - 01.2017
IT Intern
Town of Lincoln
01.2015 - 01.2017
Advanced Diploma - Network Engineering & Security
Mohawk College
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