Matt Fudge
St. John's,NL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
Sales Consultant
Hickman Chrysler
St. John's , NL
2023.02 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Provided sales and customer service assistance to walk-in traffic
- Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Followed up with existing customers to provide additional support and address concerns.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Maintain continuous self improvement by completing manufacturer assigned sales and product knowledge training.
Sales Manager
Hickman Automotive Group
St. John's , NL
2018.08 - 2023.02
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated performance against goals and implemented appropriate development plans.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales and Design Consultant
Custom Cabinets And Supplies Ltd
St. John's , NL
2013.05 - 2018.07
- Mentor new team members to assist in skills development.Prepared original and relevant options for clients suitable to individual requirements.
- Consistently stayed under client's budget for projects.
- Contacted other contractors to assist in job duties.
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
- Collaborate with multiple contractors and service providers in the design, marketing, and sale of construction initiatives.
- Continuously work to maintain a sales pipeline to nurture leads towards conversion.
Inside Sales Agent
The Home Team
St. John's , NL
2012.04 - 2013.04
- Implementing a new Real Estate Lead Generation program.Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential
Sales and Leasing Consultant
Penney Mazda
St. John's , NL
2007.04 - 2012.04
Education
Business Administration
Memorial University of Newfoundland
St John’s, NL 2000.09 - 2002.04
Skills
Product and service knowledge
undefinedAccomplishments
- Supervisory Skills Management Program (Gardiner Center)
- Mercedes-Benz USA rapport and trust program
- Mazda Canada Gold Club (#1 in Canada for sales and customer service ratio)
- Mazda Canada Executive Club
- Surplus Freight of Canada top sales Consultant
- Top designer Custom Cabinets
Timeline
Sales Consultant
Hickman Chrysler
2023.02 - Current
Sales Manager
Hickman Automotive Group
2018.08 - 2023.02
Sales and Design Consultant
Custom Cabinets And Supplies Ltd
2013.05 - 2018.07
Inside Sales Agent
The Home Team
2012.04 - 2013.04
Sales and Leasing Consultant
Penney Mazda
2007.04 - 2012.04
Business Administration
Memorial University of Newfoundland
2000.09 - 2002.04
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