Matthew Farr
Montreal
Summary
Dynamic Implementation Specialist with a proven track record at SiteDocs Safety, excelling in software implementation and client management. Cultivated strong client relationships, driving satisfaction and repeat business. Leveraged strategic thinking to surpass revenue targets and enhance operational efficiency, showcasing exceptional professionalism and commitment to service excellence.
Professional with strong track record in implementing solutions and driving successful project outcomes. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.
Overview
5
5
years of professional experience
Work History
Implementation Specialist
SiteDocs Safety
10.2022 - Current
- Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
- Developed strong relationships with clients, fostering trust and confidence in the implementation process.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Assisted account executives with strengthening client relationships through targeted solutions.
Senior Business Development Executive
SiteDocs Safety
10.2022 - Current
- Developed strategic partnerships for long-term business growth and mutual success through effective negotiation and collaboration.
- Streamlined internal processes to enhance efficiency, reduce costs, and support continued business growth.
- Kept meticulous client notes and updated account information in company databases.
- Mentored junior team members to improve their skills in sales, negotiation, and relationship building for overall team success.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Improved business performance by consistently surpassing revenue targets through proactive lead generation and relationship management.
- Cultivated strong relationships with existing clients to ensure customer satisfaction, repeat business, and referral opportunities.
Sales Development Representative
Vendasta Technologies
10.2021 - 10.2022
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Crafted persuasive sales pitches to communicate value of company products and services.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Achieved and exceeded monthly and annual sales targets.
General Manager
The Canadian Brewhouse
08.2020 - 10.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
No Degree - Ultrasound
Evraz North America
Regina, SK04-2018
High School Diploma -
Winston Knoll Collegiate
Regina, SK09-2016
Skills
- Software implementation
- Telephone and email etiquette
- Client training
- Client management
- Cold calling
- Customer relationship building
- Lead qualification
- Objection handling
- CRM management
- Strategic thinking
- Sales team collaboration
Languages
English
Native or Bilingual
Timeline
Implementation Specialist
SiteDocs Safety
10.2022 - Current
Senior Business Development Executive
SiteDocs Safety
10.2022 - Current
Sales Development Representative
Vendasta Technologies
10.2021 - 10.2022
General Manager
The Canadian Brewhouse
08.2020 - 10.2021
No Degree - Ultrasound
Evraz North America
High School Diploma -
Winston Knoll Collegiate
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