Matt Emery
East Bay,NS
Summary
Experienced Hospitality Associate with background in providing top-tier customer service in fast-paced hospitality environments. Strengths include adept problem-solving skills, ability to handle multiple tasks simultaneously, and maintaining high standards of cleanliness and organization. Previous roles have demonstrated consistent improvement in guest satisfaction and positive feedback, underscoring commitment to excellence in all hospitality operations.
Overview
15
15
years of professional experience
Work History
Hospitality Associate
Coastal Inn
Antigonish, NS
06.2020 - 04.2024
- Captured customer feedback to communicate to superiors for ongoing improvement.
- Coordinated with housekeeping staff to ensure timely room preparation prior to arrival of guests.
- Answered incoming calls and replied to emails to answer guests regarding pricing, accommodations and service concerns.
- Maintained cleanliness of public areas and guestrooms according to standards.
- Responded promptly to customer inquiries, complaints, or requests for assistance.
- Assisted guests with arrangements for recreational, dining and business activities.
Housekeeper
Maritime Inn
Antigonish, Nova Scotia
07.2022 - 08.2022
- Assisted in laundry services including washing, drying, and folding linens.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Floor Care Technician
The Cleaning Crew
Winnipeg, Manitoba
06.2009 - 10.2013
- Cleaned building floors by sweeping, mopping or vacuuming.
- Monitored building security and safety by locking doors or avoiding hazards.
- Repaired minor damages to flooring materials such as scratches or chips.
- Swept, mopped, scrubbed or polished flooring in hallways, lobbies and other areas as needed.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Followed instructions provided by supervisor in order to complete assigned tasks accurately and efficiently.
- Stripped wax from floors using chemical strippers and applied new coats of wax to finish the job.
Residential Construction Laborer
Albany Keystone
Winnipeg, Manitoba
06.2009 - 10.2013
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Demonstrated best safety practices working at heights and lifting various objects.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Erected scaffolding around buildings when necessary.
- Assisted in the installation of windows, doors, flooring, siding, roofing, and drywall.
- Maintained baseline safety knowledge to improve deficient areas and meet code.
Education
Sisler High School
Winnipeg, MBSkills
- Customer service
- Room preparation
- Decision-making
- Collaboration and teamwork
- Service quality improvement
- Feedback collection
- Email communication
- Guest assistance
- Maintenance reporting
- Inventory management
References
References available upon request.
Timeline
Housekeeper
Maritime Inn
07.2022 - 08.2022
Hospitality Associate
Coastal Inn
06.2020 - 04.2024
Floor Care Technician
The Cleaning Crew
06.2009 - 10.2013
Residential Construction Laborer
Albany Keystone
06.2009 - 10.2013
Sisler High School
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