Matt Durkin
Kanata,ON
Summary
Accomplished Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
Work History
Assistant Store Manager
Loblaws Companies
11.2012 - Current
- Assisted in the management of an $87 million yearly business.
- Implemented shrink controls of 1.05% of yearly sales.
- Maintained wages of 7.37% on a budget of 7.71%
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Provided support to store manager in budgeting processes, helping maintain financial growth of 3.95% for the business.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits by building events to support company goals.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings by reviewing Osat and remove road blocks that prevent customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assitant Store Manager
Loblaws Companies
07.2010 - 11.2012
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responsible for executing company programs in a timely manner to maximize sales margins.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Dairy Manager
Loblaws
06.2008 - 07.2010
- responsible for merchandizing, scheduling and ordering
- Managed staff and encouraged staff to finish tasks in a timely manner.
- Implemented department standards and maintained food safety requirements.
Clerk's Helper
Loblaws
03.1994 - 06.2008
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Learned duties for various positions and provided backup at key times.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
Education
Diploma - Business Administration
Algonquin College
Ottawa, ON06.2002
Skills
- Proficient in SAP
- Time Management
- Great communication skills
- Staff Management
- Employee Development
Languages
English
Full Professional
Timeline
Assistant Store Manager
Loblaws Companies
11.2012 - Current
Assitant Store Manager
Loblaws Companies
07.2010 - 11.2012
Dairy Manager
Loblaws
06.2008 - 07.2010
Clerk's Helper
Loblaws
03.1994 - 06.2008
Diploma - Business Administration
Algonquin College