MATT CROSS HETHERINGTON
Kelowna,BC
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
10
10
years of professional experience
Work History
Shift Leader
Kingtaps Kelowna Lakeside
04.2024 - Current
- Managed restaurant operations ensuring uniform standards throughout all shifts, while promoting a cohesive workplace culture
Bartender
Eventium, Prospera Place
09.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
Service Writer
OK Tire
11.2022 - 04.2024
- Updated customers on status and writing invoices regarding repairs.
Banquets Manager
Gallaghers Canyon Golf Course
04.2022 - 11.2022
- Enhanced banquet operations by streamlining communication between kitchen and service staff.
Events, Food & Beverage Manager
Kelowna Curling Club
01.2022 - 04.2022
- Scheduled event bookings and oversaw daily restaurant operations.
Events Coordinator
Sandhill Wines & Wayne Gretzky Estates
08.2021 - 12.2021
- Organized event schedules alongside coordinating marketing efforts.
Variable Manager/Bartender
Midtown/Trainstation Pub
10.2019 - 06.2021
- Directed personnel and controlled bar supplies.
Cook, R&M, Host, Server, Bartender
Moxies Bar & Grill
07.2014 - 03.2019
Education
Leadership, Service Design & Communications -
JAMK University of Applied Science
06.2022
Bachelor of Business Administration -
Okanagan College University
04.2022
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff training and development
Documentation and reporting
Operations management
Project management
Marketing
Budget control
Product management
Timeline
Shift Leader
Kingtaps Kelowna Lakeside
04.2024 - Current
Bartender
Eventium, Prospera Place
09.2023 - 04.2024
Service Writer
OK Tire
11.2022 - 04.2024
Banquets Manager
Gallaghers Canyon Golf Course
04.2022 - 11.2022
Events, Food & Beverage Manager
Kelowna Curling Club
01.2022 - 04.2022
Events Coordinator
Sandhill Wines & Wayne Gretzky Estates
08.2021 - 12.2021
Variable Manager/Bartender
Midtown/Trainstation Pub
10.2019 - 06.2021
Cook, R&M, Host, Server, Bartender
Moxies Bar & Grill
07.2014 - 03.2019
Leadership, Service Design & Communications -
JAMK University of Applied Science
Bachelor of Business Administration -
Okanagan College University
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