Matt Cassidy
Guest Experience Market Lead
Niagara Falls,Canada
Summary
Results-driven professional with extensive experience in guest experience management. Demonstrated ability to oversee financial reporting and dispute resolution, ensuring optimal refunds for restaurants while maintaining strong media relations. Committed to fostering a positive guest experience and team development.
Overview
1
1
Certification
Education
Diploma - Personal Support Worker
Grand Health Care
HamiltonOSSD diploma -
Delta Secondary School
HamiltonSkills
- Conflict resolution
- Organizational skills
- Leadership and supervision
- Training and development
- Guest experience management
- Problem solving
- Communication skills
- Financial reporting
- Media relations
- Risk assessment
- Project coordination
- Policy implementation
- New hire orientation
- Telephone etiquette
- Microsoft Word proficiency
- Adaptability and flexibility
- Dependability and responsibility
Certification
- Joint Health & Safety Certification
- Ontario Drivers License G class
- CannSell Certification
- Smart Serve Certificaton
Guest Experience Program
Guest Experience Leader Program, Development and training of all New Guest Experience leaders.
Health And Safety Program
- oversee all restaurants are in compliance with the Health and Safety act .
- Train and develop all crew and management on Health and Safety practices .
Timeline
Diploma - Personal Support Worker
Grand Health Care
OSSD diploma -
Delta Secondary School
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