Summary
Overview
Education
Skills
Certification
Guest Experience Program
Health And Safety Program
Timeline
Generic
Matt Cassidy

Matt Cassidy

Guest Experience Market Lead
Niagara Falls,Canada

Summary

Results-driven professional with extensive experience in guest experience management. Demonstrated ability to oversee financial reporting and dispute resolution, ensuring optimal refunds for restaurants while maintaining strong media relations. Committed to fostering a positive guest experience and team development.

Overview

1
1
Certification

Education

Diploma - Personal Support Worker

Grand Health Care
Hamilton

OSSD diploma -

Delta Secondary School
Hamilton

Skills

  • Conflict resolution
  • Organizational skills
  • Leadership and supervision
  • Training and development
  • Guest experience management
  • Problem solving
  • Communication skills
  • Financial reporting
  • Media relations
  • Risk assessment
  • Project coordination
  • Policy implementation
  • New hire orientation
  • Telephone etiquette
  • Microsoft Word proficiency
  • Adaptability and flexibility
  • Dependability and responsibility

Certification

  • Joint Health & Safety Certification
  • Ontario Drivers License G class
  • CannSell Certification
  • Smart Serve Certificaton

Guest Experience Program

Guest Experience Leader Program, Development and training of all New Guest Experience leaders.

Health And Safety Program

  • oversee all restaurants are in compliance with the Health and Safety act .
  • Train and develop all crew and management on Health and Safety practices .

Timeline

Diploma - Personal Support Worker

Grand Health Care

OSSD diploma -

Delta Secondary School
Matt CassidyGuest Experience Market Lead