Matthew Lawrence
Lemon Grove
Summary
Compassionate professional with background in youth development, offering experience in mentoring, guidance and support roles. Strengths include effective communication skills, ability to build strong relationships with young individuals, and implementation of creative learning strategies. Proven track record of fostering positive environments for personal growth and self-confidence within youths.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Youth Development Aide
YMCA of San Diego County
San Diego
08.2022 - Current
- Facilitated engaging activities for youth across various programs.
- Implemented safety protocols to ensure secure environment for all participants.
- Collaborated with staff to create inclusive materials and enhance program accessibility.
- Monitored participant behavior during events to maintain positive atmosphere.
- Supported planning and organization of community outreach initiatives.
- Mentored younger participants to foster teamwork and personal growth.
- Communicated effectively with parents regarding program details and updates.
- Collected data on program outcomes to assess progress toward goals.
- Provided guidance and support to individuals and groups of young people.
- Developed educational materials related to youth development issues.
- Monitored and provided assistance with such activities as homework, fitness and sports, art and literacy.
- Kept information confidential except in cases pertaining to abuse, neglect or threats.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Maintained accurate records and documented client data in company databases.
- Developed and implemented fundraising approaches to raise money for cause.
Store Clerk
Safeway
Mesa
07.2002 - 05.2022
- Assisted customers with product selection and inquiries.
- Stocked shelves and organized merchandise for easy access.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the sales floor.
- Collaborated with team members to ensure smooth store operations.
- Handled inventory management and restocked items as needed.
- Provided exceptional customer service to enhance shopping experience.
- Supported promotional displays to attract customer attention and sales.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Organized store shelves according to product type and size.
- Stocked shelves with incoming shipments of products from vendors or suppliers.
- Operated cash register in accordance with company policies and procedures.
- Completed weekly tasks such as cleaning counters and floors, dusting shelves, stocking shelves with new merchandise.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Checked expiration dates on food items regularly to ensure quality control standards were met.
- Verified that all pricing was accurate before putting items out for sale.
- Processed customer payments accurately and efficiently.
- Followed safety protocols when lifting heavy objects or operating machinery within the store environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Interacted with many customers daily.
- Prioritized and resolved concerns such as pricing problems, damaged products, and special order requests.
- Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
- Identified defective, incorrect, or missing merchandise and promptly reported to supervisor.
- Created displays to promote special offers or seasonal products.
- Located items for customers and helped complete purchases by processing payments with system.
- Assisted in training new staff members on proper cash handling procedures and use of POS system.
- Kept work area clean and organized at all times.
- Handled returns and exchanges in accordance with store policies.
- Processed sales transactions and handled cash and credit card payments.
- Assisted customers in locating products and provided recommendations based on needs.
- Monitored security cameras to detect any suspicious activity or theft within the store.
- Managed inventory, restocked shelves, and ensured product availability for customers.
- Implemented promotional strategies to increase customer engagement and sales.
- Collaborated with team members to achieve sales targets and improve customer satisfaction.
- Operated and maintained store equipment, reporting any malfunctions.
- Participated in store meetings and provided input on improving store operations.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Placed special orders or called other stores to find desired items.
Education
High School Diploma -
Mingus Union High School
Cottonwood, AZ05-2000
Skills
- program facilitation
- safety management
- program accessibility
- data collection
- youth mentoring
- community outreach
- participant engagement
- effective communication
- team collaboration
- Positive reinforcement
- Parental engagement
- Academic support
- Social skills training
- First aid and CPR
- Recreational activity leadership
- Abuse identification
- Resilience and grit
- Peer counseling
- Patience and tolerance
- Age-appropriate curriculum
- Goal planning
- Child programs
- Skill building
- Goal setting
- Child development
Certification
CPR and First aid
Timeline
Youth Development Aide
YMCA of San Diego County
08.2022 - Current
Store Clerk
Safeway
07.2002 - 05.2022
High School Diploma -
Mingus Union High School