Matricia Hutchinson

• Liaise with numerous tourism entities and operators throughout the city, region, and province to drive tourism promotion within the Miramichi region
• Assist in the development of monthly department reports
• Oversee operation of Visitor Information Centers and supervise summer students
• Create itineraries for Familiarization Tours, as well guide and map deliveries for the summer students
• Coordinate the collection and distribution of the Tourism Accommodation Levy
• Prepare various reports, correspondence, and communication to the Economic Development and Tourism Department, tourism operators, and other stakeholders using appropriate applications.
• Serve as the primary representative for Travel Trade in the Miramichi Region
• Contributed to three photoshoots and videography projects for Growing Miramichi and Discover Miramichi websites
• Supported team organization of consumer shows in Halifax(3), Montreal, and Moncton.
• Participated in the Atlantic Canada Showcase, advocating for the Miramichi Region and connecting with various tourism buyers
• Oversee the registration process for the Miramichi Striper Cup and Fall Shoot-Out, efficiently handling team participant information collection and ensuring timely issuance of information packages.
• Help with end-to-end event planning process through meetings, walk-throughs and day-of execution
• Collected data from 2022-24 Miramichi Striper Cup's and input in Economic Impact Report
• Manage the daily operations of assigned social media accounts for Discover Miramichi, Miramichi Economic Development & Tourism, and Miramichi Striper Cup
• Attended Miramichi Housing Solutions seminars as an economic development representative of the City of Miramichi
• Attended Event Atlantic summit as a tourism representative of the City of Miramichi
• Provide feedback on content structure and organization of layout for the Miramichi Region, Feelin' Foodie, and Haunted Happenings guides
• Answer incoming calls and responded to customer inquiries
• Monitor emails, sort mail and distribute correspondence accordingly
• Manage office supplies inventory and placed orders when necessary
• Maintain filing system for important documents such as contracts and invoices

• Develop initiatives for process improvement and review and assess ongoing operations.
• Drive solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
• Train, mentor and motivate employees to maximize team productivity.
• Evaluate documentation such as invoices and shipping paperwork for accuracy and compliance.

03/20-06/21

Clothing Lead: Department Manager

• Responded to customer inquiries and complaints professionally.
• Exceeded specific team goals, partnering with staff to share and implement best practices.
• Processed daily paperwork, balanced register drawers and prepared deposits.
• Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.

10/20-01/21 Regina, Saskatchewan

DOM Lead: Department Manager (Contract)

• Distributed Order Management (DOM).
• Kept department on-target to meet sales and profit objectives. The week of Black Friday saw $663 thousand dollars in revenue. Year-to-date (Jan- Dec. 2020) accumulated $3.188 million dollars.
• Enforced safety rules and other policies to protect employees and minimize company liability.
• Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.

05/18-08/18 Regina, Saskatchewan

Interim Manager

• Optimized processes by training employees to apply industry best practices and observe all protocols.
• Helped management improve appraisal, counseling and performance progress techniques to maximize workforce satisfaction and productivity.
• Liaised between employees and senior leadership to address inquiries and foster problem resolution.

09/11-10/20 St. Catharines, Vancouver, Nanaimo, Regina, Ontario, British Columbia, Saskatchewan

Sales Advisor (Part-time, Full-time)

• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Processed online orders and coordinated product deliveries.
• Responded to customer questions regarding products, prices and availability.

• Facebook: The Store by the Shore
• Manage client marketing strategies and product promotion campaigns.
• Supervise external branding strategies for purpose of single message output.
• Gather competitor data, analyzing pricing, product sales and marketing strategies.
• Manage customer digital marketing strategies to meet client goals and objectives.
• Utilize software Hootsuite and Google Analytics to organize posts and track consumer data.

• Facilitated tours of Peller Estates to groups of up to 24.
• Advertised, marketed and recommended wine options to guests based on preference and food pairings to increase guest satisfaction.
• Multitasked to meet customer and business operations with minimal errors or delays.
• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.

• Communicated needs and issues to appropriate supervisors in timely fashion.
• Welcomed festival goers and answered questions to provide excellent customer service.
• Assisted with the festival grounds crew and vendors at the festival to provide a smooth and enjoyable experience for participants and organizers.

• Coordinated with management and instructors and welcomed constructive criticism for areas needing improvement.
• Collaborated with Director of board on annual charity golf tournament.
• Designed posters and brochures efficiently and within a timely manner utilizing Adobe Photoshop and Canva.

• Improved operations by assisting with various entry-level tasks, saving valuable time for busy staff.
• Kept facilities organized, clean and well-maintained to best meet program needs.

• Lead wedding and prom suit consultations
• Utilized CPM software for emailing clients, organizing wedding parties, and sending off suit/tuxedo measurements.
• Reset store displays for special events and seasonal merchandise changes.
• Met with customers at front of store or sections and offered assistance with selecting merchandise, finding accessories and completing purchases.