Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Blue Falls Manufacturing
02.2022 - 06.2025
Daily answered a multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Daily maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Daily delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Daily ensured accurate record-keeping with diligent data entry and database management for vital company information.
Periodically improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Periodically coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Periodically optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Executive Assistant
Powell Industries
08.2021 - 03.2022
Daily handled confidential and sensitive information with discretion and tact.
Periodically managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
Daily maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Periodically processed travel expenses and reimbursements for the executive team and senior management group.
Periodically coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Periodically served as a liaison between departments to facilitate effective communication throughout the company.
Assistant Manager
Sogeu Condominium
01.2014 - 03.2020
Periodically participated in design and implementation of project for the development of company.
Weekly established schedules of 85 employees to align coverage with forecasted demands.
Periodically designed strategies of training and trained 85 employees in accordance with projects of company.
Periodically designed strategies in order to maintain high level of motivation of 85 employees.
Periodically strengthened merchandising and promotional strategies to drive customer engagement and boost sales by 15% to 20%.
Daily controlled expenses and supplies within approved budgets to achieve profitability targets by 25% to 35%.
Daily Monitored customer satisfaction and quality assurance.
Education
Online Course - Documentation And File Management
Simon Fraser University
Vancouver
04-2023
MBA - Business Administration And Management
Lisbon School of Business And Management
Lisbon/Portugal
06-2013
Skills
Demonstrates flexibility to adapt in changes and innovations process
Possess good communication and negotiation skills Posses excellent skills related to administrative processes and procedures
Possess Multilingual skills (speaks English, French, Portuguese, and basic Spanish)
Shows a strong Understanding of Telephone Etiquette and is committed to the confidentiality policy Proficient in Microsoft Office and other software for business purposes
Demonstrates skills to perform trainer/mentor tasks, participating in the development of soft and hard skills of coworkers
Possesses a good work ethic and is focused on reaching a high level of performance and quality of job
Certification
Sales Manager Certificate, 2025
Coaching and Career Development Certificate, 2023
Leadership and Collective Behavior Management Certificate, 2023
Réalisateur associé technicien de production télévision at CBC / Radio-CanadaRéalisateur associé technicien de production télévision at CBC / Radio-Canada