Hi, I’m
Matipa Mawunganidze
Nanaimo,Canada
Summary
The objective is to enter a career that fosters new connections and creates growth as an individual while taking on new experiences and valuable lessons and fostering change.
Overview
4
years of professional experience
1
Certification
2
Languages
Work History
Lowes Canada
Customer Sales Associate
04.2024 - 09.2024
Job overview
- Managed up to 3 customer and company orders per day
- Meeting monthly sales and customer satisfaction targets
- Providing customers with information about products
- Ensuring department tidiness met standards storewide
- Helped large volumes of customers daily with positivity and focused on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
SoftMoc
Sales Associate
04.2023 - 09.2023
Job overview
- Ensuring customer satisfaction
- Managing up to 30 calls and orders from customers per shift
- Meeting monthly sales and customer satisfaction targets
- Providing customers with information about products
- Ensuring tidiness and meeting standards required
- Built relationships with customers to encourage repeat business.
WestJet
Customer Service Agent Lead
06.2021 - 11.2022
Job overview
- Ensuring customer satisfaction
- Ensuring smooth daily operations
- Managed up to 20 calls and emails from passengers and airline headquarters
- Provide customers with necessary information and services for their flight
- Itinerary monitoring and flight monitoring
- Administrative duties as Lead:
- Consulting with management on operational issues
- Coordinating with customer service agents, flight crew, and ground crew
- Coordinating flight delays and cancellations
Bouman Motors
Detailer
03.2021 - 05.2021
Job overview
- Washed cars and trucks daily for auto dealerships.
- Delivered outstanding results under tight deadlines while maintaining.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained clean and organized workspaces, promoting safe working environments for all team members.
Education
Vancouver Island UniversityNanaimo, BC
Bachelor of Arts from Political Science
06.2024
Liberty American School (LAS)Accra, Ghana
High School Diploma
04.2019
Skills
- Research and analysis
- Proficient in using analytical tools
- Multitasking and prioritizing workload effectively
- Strong ability to work in team environments
- Sales Experience
- Proficient technology use
- Passionate commitment to helping
- Problem-Solving
- Verbal and written communication skills
Certification
2022, Restricted Operational Certification - Aeronautical (ROC - A), Government of Canada
Accomplishments
October 2023 - Vancouver Island University, POLI 100 Game Jam student advisor on How to Advance Youth Voting.
- Advised and assisted students on areas they should improve on their projects.
February 2024 - Vancouver Island University, Judge on Game Jam panel discussing Policy Solutions to Combat Mis- and Disinformation
April 2024 - Vancouver Island University, POLI 457 Policy Report for the Regional District of Nanaimo, City of Nanaimo, and Nanaimo Area Land Trust
- Conducted an environmental scan and analysis for Nanaimo’s pollinator project and potential designation.
Languages
English
Native or Bilingual
Shona
Native or Bilingual
French
Elementary
References
Available upon request.
Hobbies and Interests
- Race Car Driving
- Video Games
- Football (Soccer)
- Cycling
- Travelling
- Food
- Writing
- History
- Music
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Sales Associate
Lowes Canada
04.2024 - 09.2024
Sales Associate
SoftMoc
04.2023 - 09.2023
Customer Service Agent Lead
WestJet
06.2021 - 11.2022
Detailer
Bouman Motors
03.2021 - 05.2021
Vancouver Island University
Bachelor of Arts from Political Science
Liberty American School (LAS)
High School Diploma
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