Summary
Overview
Work History
Education
Skills
Languages
Driving
Timeline
Generic

Matin Jafari

Newmarket, Toronto,ON

Summary

Accomplished Receptionist and Cashier Supervisor with a proven track record of enhancing office operations and customer satisfaction at Espinas Palace Hotel, Golden Siyav Hotel and Clothing Co. Expert in office management and administrative support, demonstrating exceptional organizational and technical support skills. Increased efficiency by 30% through effective project coordination and clerical support.

An international Student in Trent University with open work permit which permitted to work 40+ hours a week legally and able to work during weekends added to the week days.

Overview

5
5
years of professional experience

Work History

Receptionist

Golden Siyav Hotel
03.2022 - 11.2022
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Resolved customer problems and complaints.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Compiled information from files and research to satisfy information requests.

Receptionist

Espinas Palace Hotel
09.2019 - 09.2021
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected [Type] payments, processed transactions and updated relevant records.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Cashier Supervisor

Clothing Co
10.2017 - 10.2018
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
  • Used point-of-sale productivity metrics to monitor associate efficiency and encourage improvements.
  • Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Monitored areas for security issues and safety hazards.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Trained newly hired sales team in upselling techniques.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Mentored new sales associates to contribute to store's positive culture.
  • Researched issues to obtain appropriate answers to customer inquiries.

Education

High School Diploma -

Zafar High School
Tehran, Iran
06.2018

Skills

    Project Coordination

    Data Entry

    Clerical Support

    Travel Coordination

    Administrative Support

    Office Management

    Technical Support

    Scheduling

    File Management

    Document Control

    Supply Management

    Office Administration

    Transcription and dictation

    Office equipment operations

Languages

English
Full Professional
Persian
Native or Bilingual
French
Limited Working

Driving

Working as an Uber driver almost 2 years with the full G driving license.

Timeline

Receptionist

Golden Siyav Hotel
03.2022 - 11.2022

Receptionist

Espinas Palace Hotel
09.2019 - 09.2021

Cashier Supervisor

Clothing Co
10.2017 - 10.2018

High School Diploma -

Zafar High School

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Matin Jafari