Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Matin Firouzpour

Burnaby,BC

Summary

Proven Sales Agent at Petroasia Shipping Co, adept in maritime law and dangerous goods handling, significantly enhanced client satisfaction and sales through strategic relationship building and expert negotiation. Mentored juniors, excelling in customer service and problem-solving, ensuring seamless cargo dispatch and accuracy in shipping operations. Establishes positive relationships with carriers and representatives through communication and coordination skills. Competent in route planning and shipment method determination.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Agent

Petroasia Shipping Co
02.2020 - 05.2024
  • Developed strong relationships with clients through excellent customer service and regular follow-ups.
  • Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.
  • Mentored junior sales agents, sharing effective selling techniques and best practices for success.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Handled and resolved customer complaints professionally providing timely updates on shipment status and ensuring their satisfaction at all times.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Partnered with representatives from different carriers to arrange materials shipments.
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales by 21%.

Education

BBA - Business Administration

Islamic Azad University
Tehran, Iran
02.2023

Skills

  • Port Operations
  • Dangerous Goods Handling
  • Maritime Law
  • Multimodal Transportation
  • Bill of lading

Languages

English
Full Professional
Persian
Native or Bilingual

Certification

  • DG Handling
  • Shipping Management
  • Chartering
  • Ship Arrest
  • Forwarding
  • Marine Insurance
  • Marin Law
  • Port Operations
  • Export, Import, and Re-Export

Timeline

Sales Agent

Petroasia Shipping Co
02.2020 - 05.2024

BBA - Business Administration

Islamic Azad University

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Matin Firouzpour