Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lizelle Nelson

Calgary,AB

Summary

Friendly, engaging, and empathetic job seeker with over six years experience in social and customer service settings including; shelters, transitional, permanent supportive housing, customer care support & QA experience. Passionate about advocating for vulnerable individuals and providing support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent planning, problem-solving and conflict management skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Safety Specialist (Remote, Full-time)

Airbnb
03.2022 - Current
  • Managing, mediating, investigating and conciliating a caseload of 25-30 cases for various safety & human rights issues such as; sexual assault, sexual misconduct, sex work, human trafficking, child & labour exploitation, abuse of vulnerable populations (members of protected groups, children, elderly and animals), sex work, domestic violence, violent threats, drugs & weapons on Airbnb properties globally.
  • Applying & interpreting Airbnb's human rights principles & policies to complex cases.
  • Summarizing incidents, collaborating across various support teams and keeping key stakeholders informed about serious incidents i/e death of users.



Junior QA Specialist (Remote, Full-time)

Rogers
01.2020 - 02.2022
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Monitored product standards and quality-control programs.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Inspected, verified and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards.

Youth Worker (Full-time, Overnight)

Trellis Society
03.2020 - 02.2022
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Implemented and developed programs to address poverty and inequality.
  • Cultivated and maintained relationships with community members to facilitate outreach activities.
  • Facilitated youth development and leadership programs for young people from diverse backgrounds.


Resident Engagement Coordinator (Casual)

Mustard Seed
05.2016 - 02.2020
  • Promoted positive relations between residents and staff.
  • Conducted daily welfare checks and ensured that all resident needs were met by coordinating with facility staff.
  • Supported personal needs of residents dealing with diverse conditions.
  • Enforced policies and safety standards through building and room rounds.

Adult Support Worker (Overnight Full-time)

Enviros Wilderness School Association
04.2015 - 10.2019
  • Collaborated with physicians to determine effective combination of therapy and medical treatments for patients in recovery.
  • Led individual and group counseling sessions to meet variety of therapeutic needs for recovering individuals.
  • Developed patient care plans and documented progress toward goals.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Education

Bachelor of Arts - Law And Society

University Of Calgary
Calgary, AB
06.2020

Skills

  • Case Management
  • Crisis Intervention
  • Communication Skills
  • Drafting Skills
  • Research Skills
  • Teamwork
  • Time Management

Certification


  • ASIST - Applied Suicide Intervention Training
  • NVCI - Non- violent Crisis Intervention
  • TCI - Therapeutic Crisis Intervention
  • Brain Story Certification
  • Trauma Informed Care
  • Naxlone/ Narcan Training
  • FOIPP
  • Respect in the Workplace
  • GBA - Gender-Based Analysis


Timeline

Safety Specialist (Remote, Full-time)

Airbnb
03.2022 - Current

Youth Worker (Full-time, Overnight)

Trellis Society
03.2020 - 02.2022

Junior QA Specialist (Remote, Full-time)

Rogers
01.2020 - 02.2022

Resident Engagement Coordinator (Casual)

Mustard Seed
05.2016 - 02.2020

Adult Support Worker (Overnight Full-time)

Enviros Wilderness School Association
04.2015 - 10.2019

Bachelor of Arts - Law And Society

University Of Calgary

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Lizelle Nelson