Matilda Ramos
Los Angeles
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. I am a collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Elderly Caregiver (contract)
In Home Support Services
01.2024 - 12.2024
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
- Developed personalized care plans in collaboration with healthcare teams to meet unique needs of each resident.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Guided patients to restroom to support bladder and bowel relief requirements.
Family Childcare Provider (contract)
Crystal Stairs
01.2023 - 12.2023
- Developed fine motor skills in children by introducing various crafts and hands-on projects.
- Maintained accurate records of each child''s development, tracking milestones, achievements, and areas needing improvement.
- Prepared nutritious meals and snacks following dietary guidelines to promote healthy eating habits among children under care.
- Continuously updated professional knowledge by attending workshops, conferences, and other training opportunities to stay current on childcare best practices and industry trends.
- Assisted children with homework tasks to reinforce their understanding of school subjects while building confidence in their academic abilities.
- Coordinated special events like birthday celebrations or holiday parties emphasizing inclusivity while fostering a sense of community.
- Conducted regular parent-teacher conferences discussing child''s progress highlighting areas of improvement as well as challenges faced.
- Responded to inquiries from parents and guardians.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Logged information regarding naps, feedings, and any medications administered.
- Established strong relationships with parents to facilitate open communication about child progress and concerns.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Arranged transportation for school and activities, ensuring punctuality.
- Tailored educational games and activities to individual learning styles, enhancing cognitive development.
Seasonal Receptionist
Hampton Inn By Hilton
07.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from 100 plus callers a day seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maximized performance by monitoring daily activities and mentoring team members.
- Processed transactions efficiently, ensuring accurate payment handling and minimal wait times for customers.
- Processed transactions efficiently, ensuring accuracy and adhering to company policies for payment handling procedures.
- Provided administrative support with accurate document preparation and data entry.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
Seasonal Stocking Associate
Target
07.2021 - 12.2022
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Scanned, recorded and verified received inventory during regular shipments.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained store assets with effective loss prevention strategies.
- Recorded daily activities for inventory control.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Seasonal Overnight Stocker
Walmart
12.2021 - 06.2022
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Increased employee productivity with clear communication of expectations and priorities during overnight shifts.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Education
Associate of Science - Nursing
Cerritos College
Norwalk, CA06-2028
Skills
- Bilingual in English and Spanish
- Proficient in Typing at 50 WPM
- Experienced with Microsoft Applications
- Financial Transaction Handling
- Clear communication
- Appointment scheduling
- Stock control
- File management
- Mail handling
- Multi-line telephone operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Elderly Caregiver (contract)
In Home Support Services
01.2024 - 12.2024
Family Childcare Provider (contract)
Crystal Stairs
01.2023 - 12.2023
Seasonal Receptionist
Hampton Inn By Hilton
07.2022 - 12.2022
Seasonal Overnight Stocker
Walmart
12.2021 - 06.2022
Seasonal Stocking Associate
Target
07.2021 - 12.2022
Associate of Science - Nursing
Cerritos College
Similar Profiles
Jessica RuvalcabaJessica Ruvalcaba
Caregiver at In Home Support ServicesCaregiver at In Home Support Services
Jessica RamosJessica Ramos
IHSS Care Provider at In Home Support ServicesIHSS Care Provider at In Home Support Services
Amanda MartinezAmanda Martinez
Caregiver at In Home Support ServicesCaregiver at In Home Support Services