Matilda Ramos
Los Angeles
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. I am a collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
3
3
years of professional experience
Work History
Elderly Caregiver (contract)
In Home Support Services
01.2024 - 12.2024
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Provided transportation services for clients to attend medical appointments or engage in community activities safely.
- Developed personalized care plans in collaboration with healthcare teams to meet unique needs of each resident.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Guided patients to restroom to support bladder and bowel relief requirements.
Family Childcare Provider (contract)
Crystal Stairs
01.2023 - 12.2023
- Developed fine motor skills in children by introducing various crafts and hands-on projects.
- Maintained accurate records of each child''s development, tracking milestones, achievements, and areas needing improvement.
- Prepared nutritious meals and snacks following dietary guidelines to promote healthy eating habits among children under care.
- Continuously updated professional knowledge by attending workshops, conferences, and other training opportunities to stay current on childcare best practices and industry trends.
- Assisted children with homework tasks to reinforce their understanding of school subjects while building confidence in their academic abilities.
- Coordinated special events like birthday celebrations or holiday parties emphasizing inclusivity while fostering a sense of community.
- Conducted regular parent-teacher conferences discussing child''s progress highlighting areas of improvement as well as challenges faced.
- Responded to inquiries from parents and guardians.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
- Logged information regarding naps, feedings, and any medications administered.
- Established strong relationships with parents to facilitate open communication about child progress and concerns.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
- Arranged transportation for school and activities, ensuring punctuality.
- Tailored educational games and activities to individual learning styles, enhancing cognitive development.
Seasonal Receptionist
Hampton Inn By Hilton
07.2022 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from 100 plus callers a day seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maximized performance by monitoring daily activities and mentoring team members.
- Processed transactions efficiently, ensuring accurate payment handling and minimal wait times for customers.
- Processed transactions efficiently, ensuring accuracy and adhering to company policies for payment handling procedures.
- Provided administrative support with accurate document preparation and data entry.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
Seasonal Stocking Associate
Target
07.2021 - 12.2022
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Scanned, recorded and verified received inventory during regular shipments.
- Demonstrated adaptability by effectively handling various tasks, including receiving shipments, organizing backroom storage, and updating pricing information.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Maintained store assets with effective loss prevention strategies.
- Recorded daily activities for inventory control.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Seasonal Overnight Stocker
Walmart
12.2021 - 06.2022
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
- Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
- Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Increased employee productivity with clear communication of expectations and priorities during overnight shifts.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Education
Associate of Science - Nursing
Cerritos College
Norwalk, CA06-2028
Skills
- Bilingual in English and Spanish
- Proficient in Typing at 50 WPM
- Experienced with Microsoft Applications
- Financial Transaction Handling
- Clear communication
- Appointment scheduling
- Stock control
- File management
- Mail handling
- Multi-line telephone operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Elderly Caregiver (contract)
In Home Support Services
01.2024 - 12.2024
Family Childcare Provider (contract)
Crystal Stairs
01.2023 - 12.2023
Seasonal Receptionist
Hampton Inn By Hilton
07.2022 - 12.2022
Seasonal Overnight Stocker
Walmart
12.2021 - 06.2022
Seasonal Stocking Associate
Target
07.2021 - 12.2022
Associate of Science - Nursing
Cerritos College
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