Matilda Obour
Absa Bank
8
years of professional experience
A highly motivated and detail-oriented person seeking the position of Financial Analyst, Customer Service Representative, and Administrator, to leverage analytical skills, financial expertise, and strategic thinking in a dynamic corporate environment.
Work History
Digital Banker
2 Years 3 Months- Enhanced customer satisfaction by providing efficient and knowledgeable digital banking support.
- Streamlined digital banking processes for improved user experience and increased customer retention.
- Implemented new digital banking features, resulting in enhanced security measures and fraud prevention.
- Educated customers on the benefits of digital banking products, leading to higher product adoption rates.
ATM Custodian
4 Years 3 Months- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Enhanced service quality by conducting regular audits and inspections of assigned ATMs.
Customer Experience Executive
1 Year 1 Month- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Collaborated with team members to develop and execute initiatives aimed at improving overall customer experience.
Administrative Assistant
7 Months- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Advanced Diploma - Data Analytics
Bachelor of Arts - Computerized Accounting
Skills
SQL
Python
R programming
Microsoft Office (Word
Access
Excel and PowerPoint)
Proficient in Accounting Software (Tally ERP9
Sage50
QuickBooks Accounting software and Manager Accounting software)
Data Analysis
Banking Operations Optimization
Digital Payment Systems
Customer Relationship Management
Mobile Banking Solutions
Fintech Ecosystem Knowledge
Digital Banking Platforms
Financial Reporting
Achievements And Training
- Best Digital Banking Executive
- Know Your Customer (KYC)
- Sanctions and Anti-Fraud
- Anti Money Laundering (AML)
- Treat Customer Fairly
Timeline
Digital Banker
Absa Bank
06.2021 - 09.2023Read More
ATM Custodian
Absa Bank
02.2017 - 05.2021Read More
Customer Experience Executive
Barclays Bank Limited
01.2016 - 02.2017Read More
Administrative Assistant
Kumasi Technical University
05.2015 - 12.2015Read More
Toronto School Of Management
Advanced Diploma from Data Analytics
Read More
Kumasi Technical University
Bachelor of Arts from Computerized Accounting
Read More