Matilda Obour
Summary
A highly motivated and detail-oriented person seeking the position of Financial Analyst, Customer Service Representative, and Administrator, to leverage analytical skills, financial expertise, and strategic thinking in a dynamic corporate environment.
Overview
8
8
years of professional experience
Work History
Digital Banker
Absa Bank
Ghana
06.2021 - 09.2023
- Enhanced customer satisfaction by providing efficient and knowledgeable digital banking support.
- Streamlined digital banking processes for improved user experience and increased customer retention.
- Implemented new digital banking features, resulting in enhanced security measures and fraud prevention.
- Educated customers on the benefits of digital banking products, leading to higher product adoption rates.
ATM Custodian
Absa Bank
Ghana
02.2017 - 05.2021
- Ensured customer satisfaction with efficient cash replenishment and accurate transaction records.
- Improved ATM uptime by performing regular maintenance and troubleshooting tasks.
- Enhanced service quality by conducting regular audits and inspections of assigned ATMs.
Customer Experience Executive
Barclays Bank Limited
Ghana
01.2016 - 02.2017
- Enhanced customer satisfaction by implementing efficient problem-solving techniques and providing personalized assistance.
- Reduced customer complaints by proactively identifying issues and implementing targeted solutions.
- Collaborated with team members to develop and execute initiatives aimed at improving overall customer experience.
Administrative Assistant
Kumasi Technical University
Ghana
05.2015 - 12.2015
- Supported executive staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Education
Advanced Diploma - Data Analytics
Toronto School Of Management
Toronto, ON09.2024
Bachelor of Arts - Computerized Accounting
Kumasi Technical University
Ghana05.2019
Skills
- SQL
- Python
- R programming
- Microsoft Office (Word, Access, Excel and PowerPoint)
- Proficient in Accounting Software (Tally ERP9, Sage50, QuickBooks Accounting software and Manager Accounting software)
- Data Analysis
- Banking Operations Optimization
- Digital Payment Systems
- Customer Relationship Management
- Mobile Banking Solutions
- Fintech Ecosystem Knowledge
- Digital Banking Platforms
- Financial Reporting
Achievements And Training
- Best Digital Banking Executive
- Know Your Customer (KYC)
- Sanctions and Anti-Fraud
- Anti Money Laundering (AML)
- Treat Customer Fairly
Timeline
Digital Banker
Absa Bank
06.2021 - 09.2023
ATM Custodian
Absa Bank
02.2017 - 05.2021
Customer Experience Executive
Barclays Bank Limited
01.2016 - 02.2017
Administrative Assistant
Kumasi Technical University
05.2015 - 12.2015
Advanced Diploma - Data Analytics
Toronto School Of Management
Bachelor of Arts - Computerized Accounting
Kumasi Technical University