Matilda Leonard
North Bay,ON
Summary
Looking to gain experience serving in a more fast pace restaurant environment
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Bay Truck Stop Family Restaurant
North Bay, ON
06.2023 - Current
- Managed daily operations, ensuring timely service and attention to detail.
- Wrote and distributed bills accurately.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Trained new staff on menu offerings, service protocols, and operational standards.
- Implemented efficient table turnover strategies, improving overall dining experience.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
Sales Associate
Northgate Showcase
North Bay, ON
03.2024 - 09.2025
- Achieved sales targets through effective product knowledge and customer engagement.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance store merchandising and visual displays.
- Trained new associates on sales techniques and operational procedures to ensure consistency.
Full Service GSA
Algonquin Sunoco
North Bay, ON
06.2022 - 08.2025
- Worked effectively in fast-paced environments.
- Processed payments
- Served customers
- Maintained a clean work space
Education
High School Diploma -
Chippewa Secondary School
North Bay, ON06-2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Good under pressure
- Quick learner
Certification
Smart Serve Certification- September 2025
Working at Heights- November 2023
Timeline
Sales Associate
Northgate Showcase
03.2024 - 09.2025
Server
Bay Truck Stop Family Restaurant
06.2023 - Current
Full Service GSA
Algonquin Sunoco
06.2022 - 08.2025
High School Diploma -
Chippewa Secondary School