Matilda Dervishi
Mississauga,ON
Summary
Proven Senior Stylist with a track record of enhancing salon quality and client satisfaction at Hair Club. Leveraged expert haircutting techniques and advanced communication skills to secure repeat bookings and boost revenue. Demonstrated leadership by mentoring junior stylists, contributing to a 20% increase in client retention. Adaptable and detail-oriented, excelled in fashion trend awareness and sanitation practices.
Overview
2025
2025
years of professional experience
Work History
Senior Stylist
Folinos Hair Salon
Bartender
Greece by Night
Senior Stylist
Hair Club
01.2013 - Current
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
- Increased client retention by consistently delivering high-quality results tailored to individual preferences.
- Managed inventory effectively while maintaining sufficient stock levels of styling tools and products for uninterrupted salon operations.
- Developed long-lasting relationships with clients, leading to a steady stream of referrals and increased business opportunities.
- Mentored junior stylists through hands-on training, fostering professional development and enhancing team performance.
- Provided exceptional customer service by attentively addressing concerns or complaints and ensuring complete satisfaction.
- Hosted stylist training sessions to advance product knowledge and boost sales and conversion skills.
- Played key role in stylist team recruitment, hiring and training activities to improve overall team effectiveness.
- Enhanced client satisfaction by providing personalized consultations and recommending suitable hairstyles, colors, and products.
- Assisted in marketing initiatives to promote salon services, attracting new clientele through social media campaigns and event participation.
- Attended social and networking events to engage in prospecting activities and grow personal book of business.
- Participated in local community events representing the salon brand positively while expanding outreach and potential clientele.
- Collaborated with colleagues on special projects, such as editorial shoots and fashion shows, showcasing teamwork and versatility.
- Showcased creative talent in various competitions, resulting in multiple awards and recognition within the industry.
- Acted as liaison between management and staff during team meetings to improve communication channels among all team members.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Participated in team meetings and staff training sessions.
- Provided emotional support and companionship to clients.
- Developed and implemented activities to improve clients' quality of life.
Education
Medical Assistant - Medical Administrative Assistant
Academy of Learning College
Mississauga, ON07.2011
Licensed - Hair Stylist
Marca College
Toronto, ON05.2003
Skills
- Adaptable to change
- Fashion Trend Awareness
- Professionalism and Etiquette
- Continuing Education Commitment
- Client Retention Strategies
- Expert Haircutting Techniques
- Appointment scheduling proficiency
- Quick Learner
- Detail-orientated
- Advanced communication skills
- Highly motivated self-starter
- Strong leader
- Client consultation
- Relationship building and management
- Customer Consultation
- Outstanding client retention
- Sanitation Practices
Languages
English
Professional Working
Timeline
Senior Stylist
Hair Club
01.2013 - Current
Senior Stylist
Folinos Hair Salon
Bartender
Greece by Night
Medical Assistant - Medical Administrative Assistant
Academy of Learning College
Licensed - Hair Stylist
Marca College
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