Matilda Alchi
Alpine,CA
Summary
Versatile and personable professional enjoys engaging with customers. Knowledgeable about different types of customer needs, service approaches, tech-savvy, account issues, money handling, relationships & client bonds. Consistently delivers exemplary customer service & excellent communication. Known for reliability, adaptability, restlessness, and delivering quality service across every role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lash Artist
MatildaLashd
El Cajon, CA
06.2023 - 01.2026
- Performs eyelash extensions, refills, and removals in accordance with industry standards. Kept records of client visits and updated customer profiles accordingly. Self-marketed and promoted services online to obtain new clients and retain prior clients. Upsold additional beauty treatments such as facials, waxing, lifts, and laminations. Maintained inventory of all supplies needed for lash services. Applied adhesive safely and precisely according to manufacturer instructions. Kept work areas, tools, and equipment properly sanitized to reduce the risk of cross-contamination. Scheduled appointments using online booking software systems. Educated clients on proper aftercare techniques for lashes. Approached customers and engaged in conversation through use of effective interpersonal and people skills. Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained full schedule of appointments with over 15 clients per week.
Cashier
Costco
Santee, CA, USA
06.2025 - 12.2025
- Detail-oriented and technically skilled cashier with a strong track record in fast, accurate cashiering and consistently meeting MPH performance goals. Adept at conducting computer-based member research, navigating internal systems, and applying coding knowledge to improve workflow efficiency and resolve minor technical issues. Demonstrated ability to build sales, educate members, and drive Executive Membership upgrades while maintaining exceptional service standards.
Healthcare Worker
Aveanna Heathcare
San Diego, CA
04.2024 - 02.2026
- Assisted with patient care and daily living activities to enhance comfort and well-being.
- Reported changes to healthcare team for timely interventions.
- Documented patient information accurately in electronic health record systems for improved communication.
- Collaborated with multidisciplinary teams to develop individualized care plans tailored to patient needs.
Barista
Shaghf Cafe
El Cajon, CA
02.2025 - 04.2025
- Memorized official and off-menu coffee and tea preparations. Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards. Adhered to health department regulations concerning sanitation standards. Assisted in the preparation of baked goods including muffins, cookies, scones, cakes. Collaborated with team members to ensure efficient workflow and high-quality service during peak hours. Implemented feedback from customers to improve service quality and menu offerings. Utilized coffee maker, espresso machine and French press to prepare coffee. Provided excellent customer service by responding to inquiries quickly and professionally. Operated cash registers to process customer payments. Quit due to schedule violations and unfair management.
Event Planner
Fady Events
Lakeside, CA
05.2022 - 01.2025
- Coordinated logistics for international events, including travel arrangements, accommodations, and local regulations compliance. Managed safe and smooth food delivery at banquets, conferences, and social events. Researched industry trends to stay updated on the latest innovations in event planning technology. Helped clients produce brochures, publications, and event-specific materials for optimum effect. Scheduled and attended pre-event meetings with clients to discuss event details and objectives. Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events. Helped with the end-to-end event planning process through meetings, walk-throughs, and day-of execution. Documented events with details on customer preferences, financial considerations, and successes and failures. Business was moved to Turlock, CA.
Babysitter
D. Brebner
El Cajon, CA
09.2024 - 10.2024
- Managed household errands and other essential duties. Played, fed, helped, and cared for the babies all the time. Special needs awareness. Drove them to school and back five times a week. Responded quickly to any emergency situation that may arise during babysitting hours. Took photos of special moments throughout babysitting sessions. Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements. Quit due to unfair pay.
Education
High School Diploma -
Steele Canyon
Spring Valley, CA06-2024
Skills
- Customer service
- Event planning
- Cash handling
- Inventory management
- Team collaboration
- Health protocols
- Product knowledge
- Social media marketing
- Social skills
- Reliability
- Relationship building
- Product promotion
- Product upselling
- Exceptional customer service
- Solid problem solver
Accomplishments
- MVP Award for Costco Executive Upgrade Sales
Made 62 sales in a week. Got 62 Gold Star members to upgrade.
- Supervised team of 40 staff members
Maintaining event team at only 16-18 years old.
- Executed over 10 weddings in 2023
Fully booked all year due to experience in content creating & marketing.
Certification
- CPR/First Aid certified
- Gasoline Training
Languages
Aramaic
Arabic
Spanish
Interests
Archery, Singing, Trading, Running
Timeline
Cashier
Costco
06.2025 - 12.2025
Barista
Shaghf Cafe
02.2025 - 04.2025
Babysitter
D. Brebner
09.2024 - 10.2024
Healthcare Worker
Aveanna Heathcare
04.2024 - 02.2026
Lash Artist
MatildaLashd
06.2023 - 01.2026
Event Planner
Fady Events
05.2022 - 01.2025
High School Diploma -
Steele Canyon