Matilda Alchi
El Cajon
Summary
Personable professional enjoys engaging with customers. Knowledgeable about different types of brews, business, babies, and beauty. Consistently delivers exemplary customer service. Remains calm and composed in busy work settings.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Shaghf Cafe
El Cajon
03.2025 - Current
- Memorized official and off-menu coffee and tea preparations.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Adhered to health department regulations concerning sanitation standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Implemented feedback from customers to improve service quality and menu offerings.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
Lash Artist
MatildaLashd
El Cajon
07.2023 - Current
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Kept records of client visits and updated customer profiles accordingly.
- Self-marketed and promoted services online to obtain new clients and retain prior clients.
- Upsold additional beauty treatments such as facials, waxing, lifts, and laminations
- Maintained inventory of all supplies needed for lash services.
- Applied adhesive safely and precisely according to manufacturer instructions.
- Kept work areas, tools and equipment properly sanitized to reduce risk of cross-contamination.
- Scheduled appointments using online booking software systems.
- Educated clients on proper aftercare techniques for lashes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Event Planner
Fady Events
Lakeside
06.2022 - 02.2025
- Coordinated logistics for international events, including travel arrangements, accommodations, and local regulations compliance.
- Managed safe and smooth food delivery at banquets, conferences and social events.
- Researched industry trends to stay updated on latest innovations in event planning technology.
- Helped clients produce brochures, publications and event-specific materials for optimum effect.
- Scheduled and attended pre-event meetings with clients to discuss event details and objectives.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Helped with end-to-end event planning process through meetings, walk-throughs and day-of execution.
- Documented events with details in customer preferences, financial considerations and successes and failures.
Babysitter
D. Brebner
El Cajon
10.2024 - 11.2024
- Managed household errands and other essential duties.
- I played, fed, helped, and cared for the babies all the time.
- Special needs awareness
- I drove them to school and back five times a week.
- Responded quickly to any emergency situation that may arise during babysitting hours.
- Took photos of special moments throughout babysitting sessions.
- Developed trusting relationships with both parents and children through consistent interaction throughout babysitting engagements
- Reason for short employment was unfair pay (7$/hr)
Education
High School Diploma -
Steele Canyon
Spring Valley, CA06-2024
Skills
- Customer service
- Event planning
- Cash handling
- Inventory management
- Team collaboration
- Health protocols
- Active listener
- Product knowledge
- Reliability
- Relationship building
- Product promotion
- Product upselling
- Conversant in Aramaic, Arabic, and Spanish
- Clear communication
- Exceptional customer service
- Solid problem solver
- Customer satisfaction
- Multitasking
- Hospitality and accommodation
- Marketing strategies
- Time management
- Excellent memory
- Cleanliness
- POS system operation
- Arts and crafts
- Housekeeping
- Infant and toddler care
- Caring and responsible
- Positive and professional
- Childcare
- Health and safety
Certification
- CPR/first aid certified
Languages
Arabic
Professional
Spanish
Limited
English
Professional
Accomplishments
- Treasurer of Special Awareness Club
- Mitochondrial Awareness
- Honor Roll
Affiliations
- archery
- singing
- kids
- sports
Timeline
Barista
Shaghf Cafe
03.2025 - Current
Babysitter
D. Brebner
10.2024 - 11.2024
Lash Artist
MatildaLashd
07.2023 - Current
Event Planner
Fady Events
06.2022 - 02.2025
High School Diploma -
Steele Canyon
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