Matilda Ajayi
Moncton,Canada,
Summary
Dedicated professional with valuable years of experience from different reputable companies and fields. Hardworking and reliable customer service associate focused on going above and beyond to support the team and serve customers. Extensive and proven multitasking abilities, adept in logistics and tracking operations. Excellent team player and motivated to continue learning and grow as a customer associate professional. Committed to maintaining professional relationships to increase the company's profitability, drive business results, and promote personal growth.
Overview
8
8
years of professional experience
Work History
Fleet Engagement / Customer Service Representative
Kwik Deliveries
Lagos, Nigeria
10.2022 - 10.2023
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Resolved customer issues promptly.
- I followed up with customers to ensure their satisfaction with the resolution of their issues.
- Responded promptly to customer inquiries via email or chat systems.
- Worked collaboratively within a team environment to meet departmental goals.
- Closed the communication gaps with the fleet and customers for ongoing orders.
- Ensured a smooth operational process to tackle hindrances that would affect fleet availability.
Customer Service / Tracking Officer
Novatrack limited
Nigeria, Nigeria
07.2019 - 09.2022
- Assisted in processing orders, returns, and exchanges, ensuring accuracy and efficiency
- Managed logistics inquiries, and provided quality and timely availability data on trucks owned by transport companies.
- Escalated complaints via calls or emails to the right channels whenever necessary
- Supervised the activities of the trucks to determine and prevent drivers' excessive idleness
- Generated daily and weekly reports based on RLMs (Regional Logistics Managers).
- Monitored all operations for potential security risks and threats.
Research Officer
Ipsos Nigeria
Nigeria, Nigeria
03.2018 - 07.2019
- Planned, coordinated and administered market survey projects.
- Researched and gathered data from corporate firms to help improve services based on customer feedback.
- Collaborated with team members to initiate best practices to achieve organizational goals.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Conducted research to develop innovative solutions for clients' needs.
- Maintained databases containing all collected data from research activities.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
Merchandise Associate
Fero Mobile
Nigeria, Nigeria
01.2016 - 02.2017
- Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
- Assisted customers in locating desired items and provided advice on product features.
- Conducted weekly cycle counts of merchandise inventories to maintain accurate records of stock levels.
- Monitored sales trends to determine which products should be reordered or discontinued based on customer demand.
- Researched competitive pricing strategies to remain competitive within the marketplace.
- Verified accuracy and completeness of data entry into the database system.
- Kept work areas professional, organized, and clean.
- Prepared summaries of daily work completed for review by supervisors.
Education
Bachelor of Science - Business Administration
Olabisi Onabanjo University Nigeria
01-2014
Skills
- Customer Relations
- Communication
- Customer Service
- Problem Solving
- Active Learning
- Interpersonal
- Data management
- Work Ethics
- Research
- Logistics
- Reporting and Documentation
- Work Coordination
- Inbound and Outbound Calling
- Documentation
Trainings & Certifications
Chartered Institute of Logistics and Transport
International Advance Diploma 2022
Chartered Institute of Logistics and Transport
International Diploma 2021
References
References Available upon request
Timeline
Fleet Engagement / Customer Service Representative
Kwik Deliveries
10.2022 - 10.2023
Customer Service / Tracking Officer
Novatrack limited
07.2019 - 09.2022
Research Officer
Ipsos Nigeria
03.2018 - 07.2019
Merchandise Associate
Fero Mobile
01.2016 - 02.2017
Bachelor of Science - Business Administration
Olabisi Onabanjo University Nigeria