Maticela Medina
Sacramento
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Kohls Department Store
11.2011 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Riolinda High School
Sacramento, CA06-1993
Skills
- Customer service
- Active listening
- Critical thinking
Timeline
Customer Service Representative
Kohls Department Store
11.2011 - Current
High School Diploma -
Riolinda High School
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