Matias Toro
Calgary,AB
Summary
Dedicated and results-oriented customer service professional with 10 of experience in various industries. Proficient in building strong relationships with customers, ensuring their needs are met promptly and effectively. Skilled in handling inquiries, resolving complaints, and providing exceptional service to enhance overall customer satisfaction. Adept at utilizing communication and problem-solving skills to address customer concerns and exceed expectations. Proven ability to thrive in fast-paced environments while maintaining a positive attitude and fostering a collaborative team atmosphere.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
Kalabasa Market
04.2022 - 11.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Front Desk Receptionist
Hilton Dublin
05.2022 - 12.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
Real Estate Operations Assistant
Penta Vida Compañia De Seguros De Vida S.A.
08.2017 - 04.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Housekeeper
Westin Trillium House
12.2013 - 11.2014
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
English Language
ICOT College
Dublin, Ireland06.2023
Interpretation And Translation English - Spanish
EATRI
Santiago, Chile03.2016
Skills
- Excellent Communication Skills
- Customer Service
- Product Knowledge
- Attention to Detail
- Problem-Solving Skills
- Teamwork
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Professional Working
Additional Information
I lived in Canada during the years 2013 - 2014 due to obtaining the Canadian Working Holiday Visa.
I Lived in Ireland during the years 2022 - 2023 due to obtaining the Student Visa.
Timeline
Front Desk Receptionist
Hilton Dublin
05.2022 - 12.2022
Restaurant Waiter
Kalabasa Market
04.2022 - 11.2023
Real Estate Operations Assistant
Penta Vida Compañia De Seguros De Vida S.A.
08.2017 - 04.2021
Housekeeper
Westin Trillium House
12.2013 - 11.2014
English Language
ICOT College
Interpretation And Translation English - Spanish
EATRI
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