Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mathursi Varatharajan

Pickering,ON

Summary

OBJECTIVE: Seeking a challenging role where my skills and experience can be utilized to drive for excellence at the workplace. While dedicated to achieving personal and professional development.

Overview

8
8
years of professional experience

Work History

Customer Care Advisor

Guard.me
2023.02 - Current
  • Enhanced client satisfaction by addressing and resolving concerns in a timely manner.
  • Provided exceptional service by understanding client needs and offering tailored solutions.
  • Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
  • Interpreted policy provisions and exclusions to accurately determine coverage for claims.
  • Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high call volumes with exceptional time management and multitasking skills.
  • Handled difficult situations calmly, maintaining professionalism at all times.
  • Maintained and managed customer files and databases.

Retention Agent WFH

S&P Data
2021.01 - 2022.09
  • Handled high volume of calls and chat conversation with clients.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Received information regarding identified problems and devised responses to satisfy concerns.
  • Compiled all calls and interactions into computer data system.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Maintained high-volume workload within fast-paced environment by assisting clients and consistently meeting performance benchmarks.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.

Administrative Assistant

Strength-N-U
2019.12 - 2020.09
  • HR administrative work (Recruitment process, employee onboarding,etc)
  • Payroll data entry work - Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Booking appointments for clients & Inputting and verifying data the from client files and filing them away.
  • Handling all type of payment transactions including Insurance billings
  • Schedule coordinator for Manager and staff
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Collected, calculated and reported on expenditure and statistical data to inform senior management.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.

Cashier/Sales Associate

Stitches, YM INC
2018.10 - 2019.05
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.

Front Desk Administrator

Saiesan Money Transfer
2015.12 - 2017.01
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Mitigated financial discrepancies, accurately monitoring payroll, credit card purchases, invoicing and budgeting.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Responded to customer inquiries through phone,in-person,and email platforms

Education

Bachelor of Commerce - Business

Ryerson University
Toronto, ON
2024

Skills

  • HR Administrative experience
  • Hiring and Onboarding/Training
  • Schedule coordinating experience
  • Multitasking & Time Management
  • Excellent communication skills
  • Call center experience
  • Microsoft Office expertise
  • Reliable and trustworthy
  • File management & Recordkeeping
  • Technologically savvy
  • Administrative skills
  • Payment transactions
  • Insurance billing
  • Conflict management

Timeline

Customer Care Advisor

Guard.me
2023.02 - Current

Retention Agent WFH

S&P Data
2021.01 - 2022.09

Administrative Assistant

Strength-N-U
2019.12 - 2020.09

Cashier/Sales Associate

Stitches, YM INC
2018.10 - 2019.05

Front Desk Administrator

Saiesan Money Transfer
2015.12 - 2017.01

Bachelor of Commerce - Business

Ryerson University
Mathursi Varatharajan