Mathursi Varatharajan
Pickering,ON
Summary
OBJECTIVE: Seeking a challenging role where my skills and experience can be utilized to drive for excellence at the workplace. While dedicated to achieving personal and professional development.
Overview
8
8
years of professional experience
Work History
Customer Care Advisor
Guard.me
2023.02 - Current
- Enhanced client satisfaction by addressing and resolving concerns in a timely manner.
- Provided exceptional service by understanding client needs and offering tailored solutions.
- Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.
- Interpreted policy provisions and exclusions to accurately determine coverage for claims.
- Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high call volumes with exceptional time management and multitasking skills.
- Handled difficult situations calmly, maintaining professionalism at all times.
- Maintained and managed customer files and databases.
Retention Agent WFH
S&P Data
2021.01 - 2022.09
- Handled high volume of calls and chat conversation with clients.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Compiled all calls and interactions into computer data system.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Maintained high-volume workload within fast-paced environment by assisting clients and consistently meeting performance benchmarks.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.
Administrative Assistant
Strength-N-U
2019.12 - 2020.09
- HR administrative work (Recruitment process, employee onboarding,etc)
- Payroll data entry work - Tracked and submitted employee timesheets to accounting department for payroll processing.
- Booking appointments for clients & Inputting and verifying data the from client files and filing them away.
- Handling all type of payment transactions including Insurance billings
- Schedule coordinator for Manager and staff
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Collected, calculated and reported on expenditure and statistical data to inform senior management.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
Cashier/Sales Associate
Stitches, YM INC
2018.10 - 2019.05
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Processed payments and maintained accurate drawers to meet financial targets.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Managed cash register operations using POS system, including processing sales and returns.
- Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Front Desk Administrator
Saiesan Money Transfer
2015.12 - 2017.01
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Mitigated financial discrepancies, accurately monitoring payroll, credit card purchases, invoicing and budgeting.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Responded to customer inquiries through phone,in-person,and email platforms
Education
Bachelor of Commerce - Business
Ryerson University
Toronto, ON2024
Skills
- HR Administrative experience
- Hiring and Onboarding/Training
- Schedule coordinating experience
- Multitasking & Time Management
- Excellent communication skills
- Call center experience
- Microsoft Office expertise
- Reliable and trustworthy
- File management & Recordkeeping
- Technologically savvy
- Administrative skills
- Payment transactions
- Insurance billing
- Conflict management
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Timeline
Customer Care Advisor
Guard.me
2023.02 - Current
Retention Agent WFH
S&P Data
2021.01 - 2022.09
Administrative Assistant
Strength-N-U
2019.12 - 2020.09
Cashier/Sales Associate
Stitches, YM INC
2018.10 - 2019.05
Front Desk Administrator
Saiesan Money Transfer
2015.12 - 2017.01
Bachelor of Commerce - Business
Ryerson University
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