Mathura Sribalachandran
Nepean,ON
Summary
Professional administrative expert with strong organizational and multitasking abilities. Proven track record in managing office operations, ensuring smooth workflow, and maintaining accurate records. Known for excellent communication skills, reliability, and adaptability in dynamic environments. Skilled in using office software, handling confidential information, and supporting team collaboration to achieve collective goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative clerk
Canada Post
10.2023 - Current
- Perform a variety of sales/customer service activities to ensure complete customer satisfaction
- Transfer data from a hard copy to a digital database
- Maintain the inventory documents and manage physical assets
- Process the scanned documents, ensuring clear images and upload them to the database
- Operate office equipment including calculators, photocopiers, computers and postage meters
- Sort, scan sequence and batch mail items
- Contact team members and provide information and status updates
- Process the mail forwarding and customer verification for the client
- Maintaining all the documents with confidentiality
- Collaborate with teammates from various sections on the tasks and manage time effectively
Non-Filer Officer
Canada Revenue Agency
01.2022 - 01.2023
- Contact taxpayers, their representatives, and third parties to gather information and documents in order to collect outstanding tax returns and resolve/refer compliance issues for an assigned workload.
- Send the letter and contact the taxpayer regarding tax filing returns.
- Review and analyze accounts and taxpayer information to establish filing, reporting and payment deficiencies, hardship, ability to pay, and identify sources of recovery.
- Make referrals and transfer accounts to other areas within the Agency or externally.
Administrative Coordinator
Reliance Holmes Heating
01.2022 - 01.2023
- Handled incoming telephone calls and responded to customer, vendor, and other outside contacts inquiries.
- Managed electronic and paper filing systems to have relevant documents and information readily accessible and in order.
- Identified ahead of time opportunities for streamlining administrative processes, instituted changes that resulted in greater efficiency and effectiveness.
Administrative Clerk
Algonquin College
01.2021 - 01.2022
- Registering every student card and U-pass through an activator
- Verifying the eligibility of the students who are eligible for student cards and U-pass
- Handling out the pre- printed ID’s to clients after proof of identification
- Managing invoices and follow up and outstanding student’s payments
Cashier
Walmart
01.2019 - 01.2020
- Received, reviewed, and analyzed returns
- Collected and processed payments in cash and through credit cards
- Process orders via cash, debit, gift card and credit card
- Responded to customer queries regarding menu items and billing
Teller
Ultimate Currency Exchange
01.2017 - 01.2018
- Exchanged currency from different countries to Canadian currency
- Processed various financial transactions such as writing Cheques
- Made summary of all the transactions at the end of each day
- Took multiple phone orders and responded back the customers once the order is ready
Education
Advanced Diploma - Business Administration: Supply Chain and Operations Management
Algonquin College
Ottawa, OntarioSkills
- Demonstrates excellent customer service with ability to develop rapport with customers
- Experience in target based environment with the ability to meet acquired sales goals
- Contributes positively in team orientated work environments
- Willingness to learn new ideas and concepts
- Excellent problem- solving skills used to handle customer complaints
- Effectively build customer loyalty through knowledgeable service
- Excellent organizational, leadership, problem- solving, and initiative skills
Certification
- Algonquin College’s introduction sustainability “Caring Today, for Tomorrow” (Module 1&2)
- Sustainable Development Goals Advocates training
- Microsoft Teams Essential Training (Linked in Learning)
- Change Management Foundations (2016)
Languages
English
Full Professional
Tamil
Full Professional
Interests
- Arts and crafts
- Cooking
- Sports
- Organize events
- Decor events
Timeline
Administrative clerk
Canada Post
10.2023 - Current
Non-Filer Officer
Canada Revenue Agency
01.2022 - 01.2023
Administrative Coordinator
Reliance Holmes Heating
01.2022 - 01.2023
Administrative Clerk
Algonquin College
01.2021 - 01.2022
Cashier
Walmart
01.2019 - 01.2020
Teller
Ultimate Currency Exchange
01.2017 - 01.2018
Advanced Diploma - Business Administration: Supply Chain and Operations Management
Algonquin College
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