Mathura Ratnasingam

Working in a fast paced environment, giving full administrative and secretarial support to all the officers in the Ministry of Foreign Affairs, Sri Lanka.

• Handling personal files of Ambassadors/High Commissioners of Sri Lanka and Sri Lanka Foreign Service Officers.
• Handling matters related to their appointments, salary conversion, increments, promotions and transfers.
• Handling Inquiry files, including FCID and CID files, Handled leave matters including emergency air passage, home leave passage and visits of Head of Missions/Posts (Ambassadors/High Commissioners) and Sri Lanka Foreign Service Officers of the Ministry of Foreign Affairs
• Dealing with incoming faxes, letters, email and telephone conversation.
• Participated in translating performance report, written and verbal communications relevant to the work.
• Responsible for any duty which are assigned by the superior officer.

• Responsible for organizing all of the administrative activities that facilitate the smooth running of an office
• Relevant records are up to date and that all administration processes work effectively using a range of office software, including email, spreadsheets and databases.
• Managing filing systems developing and implementing new administrative systems, such as record management, recording office expenditure and managing the budget, organizing the office layout and maintaining supplies of stationery and equipment.
• Maintaining the condition of the office and arranging for necessary repairs, organizing and chairing meetings with staff - in lower paid roles this may include typing the agenda and taking minutes, writing reports for senior management and delivering presentations, helped students prepare to make transitions in their education program, provided advice to guide students through UK colleges/universities selection and admissions processes, filling out financial aid applications and preparing for UK college/university admissions tests,
• Responsible for all aspects of the visa and immigration service, ensured that the process runs smoothly, interview all clients/students and deal with all applications face to face and by post to ensure that the client is suitable, completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government, ensure that all of the information provided by the client is accurate and correct, prepared and checked all legal documents
• Helped the client to obtain visas and other documentation required, prepared all fee quotes and any information required by clients, universities or colleges, maintained strong working relationships with all clients/students and colleagues.

• Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
• Developed strong rapport with students, fostering a supportive and inclusive classroom environment.
• Collaborated with colleagues to design interdisciplinary lesson plans that promoted critical thinking and problem-solving skills.
• Mentored struggling students, providing targeted one-on-one support and assistance to improve academic performance.

• Improved patient safety by meticulously analyzing adverse drug reactions and reporting potential risks.
• Enhanced the efficiency of pharmacovigilance processes by streamlining data management and documentation procedures.
• Ensured compliance with regulatory guidelines by conducting regular audits and implementing corrective actions when needed.
• Collaborated with cross-functional teams to develop risk management plans, ensuring timely identification of safety issues.

• Enhanced the efficiency of pharmacovigilance processes by streamlining data management and documentation procedures.
• Improved patient safety by meticulously analyzing adverse drug reactions and reporting potential risks.
• Ensured compliance with regulatory guidelines by conducting regular audits and implementing corrective actions when needed.
• Collaborated with cross-functional teams to develop risk management plans, ensuring timely identification of safety issues.
• Contributed to the development of pharmacovigilance strategies, resulting in more effective surveillance methods.

• Improved business processes by analyzing current practices and recommending optimization strategies.
• Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
• Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
• Streamlined project management with effective communication and collaboration across cross-functional teams.