Mathura Kanesanathan
125 Gennela Square Scarborough,ON
Summary
With over 7 years of work experience in a customer service environment, a dedicated banking specialist seeks a challenging position to use past experiences, share existing knowledge, and learn new skills. Ambitious and positive-minded, familiar with customer service software and conflict resolution and aims to use proven skills to be consistently dynamic and competitive. Looking forward to becoming allied with an organization that values employees’ hard work and integrity in carrying out responsibilities and allows continued personal and professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
FUND ADMINISTRATOR
HONGKONG SHANGHAI BANKING CORPORATION LIMITED
03.2022 - 07.2023
- Authorized trades booked manually and on macros to custody and accounting
- Helped management ensure processors are held accountable for errors made, up to, and including corrective action
- Reviewed and investigated inquiries from clients and client administrators
- Worked specifically on domestic settlements team authorizing and processing wires
- Led a group of 5-6 processors to get accounting work booked correctly and in a timely manner before multiple market deadlines
- Communicated with account administrators via e- mail and telephone to troubleshoot potential issues
- Frequently assisted team members during high volume and meeting rigorous deadlines.
- Completed clerical and data entry tasks to optimize financial procedures.
- Reconciled accounts and investigated variances.
Banking Operations Specialist
Nations Trust Bank
06.2016 - 03.2022
- Serve walk-in customers and attend to their banking enquiries
- Provide periodic reports and analysis to the branch manager to be sent to the headquarters
- Reviews documentation for new customer accounts, evaluates high-risk accounts and analyses new customer processes and policies as per CDD
- Verifying customers’ identities and intentions, and then understanding their transaction patterns more accurately and pinpoint suspicious activities to the immediate supervisor
- Refer clients to other financial experts when necessary.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Prepared, sorted and distributed financial reports to appropriate branches.
Education
Post-Degree Certificate - International Business Management
Niagara College
Toronto, ON06.2024
Bachelor of Arts - GLOBAL BUSINESS
Imperial College of Business Studies, University of The West of Scotland
Scotland03.2022
No Degree - The Association of Chartered Certified Accountants
MERCURY INSTITUTE OF BUSINESS MANAGEMENT
COLOMBO06.2016
Skills
- Proficient in MS Excel
- Excellent knowledge in banking-related systems
- Fluent (spoken and written) in English and Tamil
- Cross-selling based on customer needs
- Customer service
- General math skills
- Verbal communication
- People skills
- Financial skills
- Documentation skills
- Effective time management
- Positivity and enthusiasm
- Teamwork
- Discrepancy Investigations
- Invoice Preparation
- Transaction Monitoring
- Payroll Support
Certification
EDEXCEL CERTIFICATED DIPLOMA (2014) in
- Proficiency in English
- Information Technology
- Programming
- Hardware Technology and Networking
- Web Designing
Languages
English
Full Professional
Tamil
Native or Bilingual
Time Availablity
Weekend/ Monday/ Thursday/ Friday - Anytime
Tuesday/ Wednesday - Morning - Evening
Timeline
FUND ADMINISTRATOR
HONGKONG SHANGHAI BANKING CORPORATION LIMITED
03.2022 - 07.2023
Banking Operations Specialist
Nations Trust Bank
06.2016 - 03.2022
Post-Degree Certificate - International Business Management
Niagara College
Bachelor of Arts - GLOBAL BUSINESS
Imperial College of Business Studies, University of The West of Scotland
No Degree - The Association of Chartered Certified Accountants
MERCURY INSTITUTE OF BUSINESS MANAGEMENT
EDEXCEL CERTIFICATED DIPLOMA (2014) in
- Proficiency in English
- Information Technology
- Programming
- Hardware Technology and Networking
- Web Designing
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