Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mathnaraz Ramdhony

Brampton,ON

Summary

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans and scripts. Dedicated to analyzing and resolving issues.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Quality Analysis Specialist

Citi Cards Canada
10.2017 - 12.2023
  • Enhanced product quality by meticulously analyzing and identifying areas for improvement in Financial risk operation.
  • Reduced risk by implementing rigorous quality control measures and providing detailed feedback to operational teams
  • Streamlined quality analysis processes, resulting in increased efficiency and timeliness of issue resolution.
  • Collaborated with cross-functional teams to develop comprehensive quality assurance plans for the business.

Paralegal

Centre Entreprise Familiale
01.2017 - 10.2017
  • Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
  • Assisted attorneys with trial preparation through thorough research and analysis of relevant laws and regulations.
  • Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
  • Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
  • Expedited document review process by conducting initial reviews of key documents for relevance and privilege status.
  • Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
  • Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
  • Contributed to successful case outcomes through diligent fact investigation and witness interviews.

Manual Worker

Olymel
12.2009 - 12.2014
  • Enhanced productivity by implementing efficient work processes and maintaining a clean, organized workspace.
  • Reduced workplace accidents through adherence to safety protocols and proper equipment usage.
  • Collaborated with team members for streamlined project completion and improved teamwork skills.
  • Completed tasks within deadline constraints, ensuring timely delivery of projects without sacrificing quality.
  • Trained new employees on company procedures, contributing to a skilled workforce and increased overall efficiency.

Owner

Self-employeed
01.2008 - 12.2009
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Quality Analyst

Nibbana
04.2007 - 01.2008
  • Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
  • Identified process inefficiencies through meticulous data analysis, leading to streamlined operations and increased productivity.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner, demonstrating commitment to exceptional service.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.

Claims Assistant

HTMT Global Solutions
06.2005 - 05.2007
  • Enhanced claims processing efficiency by streamlining workflows and optimizing data entry procedures.
  • Reduced claim resolution times with thorough investigation and prompt communication with involved parties.
  • Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
  • Ensured compliance with company policies and industry regulations through meticulous documentation of claim files.
  • Utilized advanced software tools for efficient tracking and management of claim cases from inception to closure.

Mobile Repair Technician

Harel Mallac Technologies
02.1999 - 12.2004
  • Enhanced customer satisfaction by efficiently diagnosing and repairing various mobile device issues.
  • Reduced repair turnaround time with streamlined workflow processes for increased productivity.
  • Collaborated with team members to improve overall service quality, resulting in higher customer retention rates.
  • Identified common device problems and developed effective troubleshooting guides for faster issue resolution.

Education

Attestation of Collegial Studies - Paralegal Studies

CDI College
Pointe-Claire, QC
01.2017

No Degree - Law And Justice

University of London
Mauritius
01.2009

High School Diploma -

Private School
Mauritius
12.2006

Skills

  • Correction Action Planning
  • Continuous Improvement
  • Materials Inspection
  • SQL Understanding

Languages

English
Native or Bilingual
French
Native or Bilingual
Hindi
Full Professional

Certification

Microsoft Certified Professional

.

Implementing and administrating a microsoft Windows 2000

Network infrastructure



Timeline

Quality Analysis Specialist

Citi Cards Canada
10.2017 - 12.2023

Paralegal

Centre Entreprise Familiale
01.2017 - 10.2017

Manual Worker

Olymel
12.2009 - 12.2014

Owner

Self-employeed
01.2008 - 12.2009

Quality Analyst

Nibbana
04.2007 - 01.2008

Claims Assistant

HTMT Global Solutions
06.2005 - 05.2007

Mobile Repair Technician

Harel Mallac Technologies
02.1999 - 12.2004

Attestation of Collegial Studies - Paralegal Studies

CDI College

No Degree - Law And Justice

University of London

High School Diploma -

Private School

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Mathnaraz Ramdhony