Mathiw Dupuis Zuniga
Peterborough,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
11.2022 - 12.2023
- Exhibited high energy and professionalism when dealing with clients and staff.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Construction Assistant
Marvin Steel Works
04.2021 - 10.2022
- Assisted with plastering, tiling and carpentry.
- Performed demolition work on existing structures.
- Maintained tools and equipment in good working condition.
- Excavated soil and trenches.
- Dug trenches and backfill holes to prepare for construction site.
Social Media Intern
Vortex Outdoors Costa Rica
08.2020 - 03.2021
- Designed paid client ads for use on diverse social media platforms.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Optimized website content and images to improve search engine rankings.
- Conducted market research on competitors'' strategies, staying informed about industry best practices.
- Managed social media accounts for varied clients, tailoring content to brand specifications.
Education
High School Diploma -
Liceo De Atenas Martha Mirambell Umaña
Atenas, Costa Rica12.2020
Skills
- Advertising Strategies
- Customer Service
- Inventory Management
- Creative Thinking
- Paid Advertising
- Social media technologies
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Teleperformance
11.2022 - 12.2023
Construction Assistant
Marvin Steel Works
04.2021 - 10.2022
Social Media Intern
Vortex Outdoors Costa Rica
08.2020 - 03.2021
High School Diploma -
Liceo De Atenas Martha Mirambell Umaña
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