Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Mathilde Sadeghi

Hamilton

Overview

6
6
years of professional experience
1
1
Certification

Work History

Product Process Specialist/Customer Service Associate

Best Buy
10.2022 - Current
  • Evaluated emerging trends in technology advancements related to the industry, making strategic recommendations for adoption as needed.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
  • Updated pricing and signage to complete product displays and educate customers.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.

Customer Service Associate/Merchandiser

Shoppers Drug Mart
04.2021 - 10.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Trained new associates in customer service protocols, elevating overall team's performance.
  • Familiarized with Point of Sale (POS) systems, as well as experience with troubleshooting possible issues.
  • Navigating stressful scenarios involving customer dissatisfaction calmly and respectfully

Choreographer and Dancer

Hamilton Conservatory for the Arts and CAMH Foundation
10.2019 - 02.2020
  • Created pieces of dance symbolic of mental health issues, to raise awareness and money for charity
  • Fostered a positive team atmosphere by addressing conflicts constructively and promoting mutual respect among dancers.
  • Discovered and utilized talents of team.
  • Worked with CAMH to produce a charity event

Assistant Ballet Instructor

Hamilton Conservatory for the Arts
09.2018 - 06.2019
  • Critically observed dancers and provided detailed feedback for improvement.
  • Supervised children in stressful situations and maintained calm environments.
  • Learned the balance between leadership and friendliness.

Education

Undergraduate Degree Seeking - Criminal Justice

McMaster University
Hamilton, ON
04-2028

High School Diploma -

Bishop Tonnos Catholic Secondary School
Ancaster, ON
06.2023

Skills

  • Effective Communication
  • Effective Problem Resolution
  • Client Satisfaction Analysis
  • In-Depth Understanding of Technology Products
  • Adaptability
  • Skilled in High-Stress Environments
  • Detail-Oriented
  • Meticulous Attention to Detail
  • Strong Organizational Abilities
  • Prioritization and Multi-Tasking
  • Effective Time Utilization
  • Nail Enhancement Techniques
  • Certified Lift Truck Operator

Languages

English
Fluent
French
Partially fluent

Certification

Lift Truck Operator Certification

Timeline

Product Process Specialist/Customer Service Associate

Best Buy
10.2022 - Current

Customer Service Associate/Merchandiser

Shoppers Drug Mart
04.2021 - 10.2022

Choreographer and Dancer

Hamilton Conservatory for the Arts and CAMH Foundation
10.2019 - 02.2020

Assistant Ballet Instructor

Hamilton Conservatory for the Arts
09.2018 - 06.2019

Lift Truck Operator Certification

Undergraduate Degree Seeking - Criminal Justice

McMaster University

High School Diploma -

Bishop Tonnos Catholic Secondary School

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Mathilde Sadeghi