Mathilde Ducharme Gauthier
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Sun Harvest
Kingston, ON
04.2025 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and care tips for plants
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise
- Packaged and weighed vegetables
- Cleaned and sanitized bathrooms, and other areas according to established protocols.
Stock Associate
La Vie En Rose
Kingston, ON
09.2024 - 05.2025
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Boosted customer satisfaction by assisting with locating items, and providing relevant information.
- Moved cardboard, plastic, and other debris from unboxing to trash.
Key Holder
La Vie En Rose
Kingston, ON
07.2024 - 09.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Helped train and supervise new employees to apply best practices in customer service and store operations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
La Vie En Rose
Kingston, ON
06.2023 - 09.2024
- Greeted customers and ascertained what each customer wanted or needed
- Help customers try on and fit merchandise
- Watched for and recognized security risks and thefts
- Arranged and display merchandise to promote sales
- Preformed cleaning tasks, keeping store neat and organize
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Patient Care Assistant
Providence Care Hospital
Kingston, ON
01.2023 - 09.2023
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Delivered food trays and setting up patients to eat
- Feed patients and made sure they have fresh water
- Help nurses with small tasks for example boosting a patient in bed or in a chair
- Organize and stock room essentials (for example gloves, linen cabinets)
Fast Food Worker
A & W
Kingston, ON
09.2021 - 07.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
Education
Paramedic
Loyalist College of Applied Arts And Technology
Belleville, ON04-2026
Pre-Health
Algonquin College
Ottawa, ON04-2024
Skills
- Collaborative teamwork
- Effective time management
- Critical thinking
- Hardworking
- Enthusiastic
- Written and verbal communication
- Reliability and punctuality
- POS system operations
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
Standard First Aid H.C.P C.P.R (C) A.E.D
AODA
Workplace Violence and Harassment
WHMIS
Worker Health and Safety
Interests
Gardening & Plant Care
Spending time with friends and family
Crafts
Crocheting
Playing sports
Timeline
Cashier
Sun Harvest
04.2025 - Current
Stock Associate
La Vie En Rose
09.2024 - 05.2025
Key Holder
La Vie En Rose
07.2024 - 09.2024
Sales Associate
La Vie En Rose
06.2023 - 09.2024
Patient Care Assistant
Providence Care Hospital
01.2023 - 09.2023
Fast Food Worker
A & W
09.2021 - 07.2023
Paramedic
Loyalist College of Applied Arts And Technology
Pre-Health
Algonquin College