Mathieu Mantha
Cornwall,ON
Summary
Dedicated professional skilled at adapting to changing situations and addressing challenges with a methodical approach. Strong communicator and team player, committed to fostering a collaborative environment and achieving shared goals.
Overview
12
12
years of professional experience
Work History
Member Services Manager
Caisse Desjardins Ontario
05.2022 - 03.2024
- Leading cultural transformation from brick and mortar to digital banking achieving the largest growth in Desjardins' most emphasized metric
- Fostered collaborative leadership with three other Member Service Managers across Ontario to ensure a unified message and vision, earning high praise from regional managers for exceptional team spirit
- Oversaw large teams of up to 60 individuals, including Member Service Agents, Team Leaders, and Assistant Managers, ensuring optimal performance and cohesion
- Handled critical cases such as major fraud cases, member's complaints and HR cases with clear and effective communication.
- Developed incentives programs aimed at motivating staff members to maintain high standards in their daily tasks while also encouraging innovation within the team.
Member Services Team Leader
Caisse Desjardins Ontario
03.2021 - 05.2022
- Led and inspired a talented team, prioritizing individual growth to achieve collective success and consistently surpass our targets
- Frequently tackled complex banking fraud cases in Toronto, guiding the team through investigations and putting strong preventive measures in place to protect client assets
- Took a proactive approach in training the team on fraud detection, ensuring everyone was well-prepared to handle and minimize risks effectively.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Teller
Caisse Desjardins Ontario
10.2020 - 03.2021
- Independently handled daily teller tasks, consistently processing transactions accurately and efficiently
- Took the lead in spotting ways to streamline workflows, which helped improve customer service and cut down on wait times
- Actively trained and mentored new tellers, sharing best practices and making sure they followed company policies.
President
Spevent Agency
02.2019 - 01.2020
- Successfully hosted the 2019 CCAA Golf National Championship in Sorel-Tracy for 130 golfers from across Canada, overseeing all operations, including meetings, registration, ceremonies, accommodation, transportation, and banquet, as well as managing volunteers and sponsorships through excellent prioritization skills
- While organizing and delivering the 2019 CCAA Golf National Championship, I simultaneously organized a flawless public relation event in Gatineau for PROXIBA
- Increased Cégep André-Laurendeau sponsorship portfolio by 33% through the ability to manage multiple projects simultaneously and effectively deliver results.
Partner
B&M Agency
01.2018 - 02.2019
- Served on the 2018 FIBA U18 Americas Championship Organizing Committee, overseeing pre-tournament community engagement and game-day operations
- Transformed a simple pep rally into a full 9-day community engagement activation raising $23k in sponsorship and contributing in exceeding tournament ticket sales goal
- Coordinated game-day logistics, aligning FIBA officials, Canada Basketball, marketing teams, volunteers, broadcast crew, DJ, MC, PA, venue staff, and teams to deliver a record-breaking event
- Developed benchmark plan: Created an event plan for Canada Basketball that was subsequently adopted by MLSE, OSEG, and Evenko for FIBA World Cup Qualifier games.
Purchaser & Laboratory Services Coordinator
Optech
11.2012 - 08.2015
- Led the new laboratories services, including photometric instruments and 3D printing, and grew the new division to a 5 figure revenue generating stream
- Initiated and implemented the centralization of purchasing, resulting in saving up to 50% on purchases by building relationships with suppliers and enhanced administrative efficiency.
R&D Technician
Belden
02.2012 - 08.2012
- Certified optical fiber connectors to ensure Belden's leadership in the telecommunication industry
- Collected and compiled thousands of data points weekly to provide feedback to the design team.
Education
Bachelor of Sport Management (Honours) -
Brock University
Niagara, ON04.2018
College Degree in Physics Technologies -
CEGEP André-Laurendeau
Montréal, QC06.2012
Skills
Team Management
Innovation and Creativity
Marketing knowledge
Event planning support
Strong Organization
Teamwork and Collaboration
Staff Training and Development
Time Management
Volunteer Experience
Collaborator 6@8, Junior Chamber of Commerce of Montréal, 09/01/19, 06/30/20, Montréal, QC, Leveraged my event organizing skills to organize, promote and execute all 5 Happy Hour networking events of the 2019-2020 season., My work has been recognized amongst Montreal's emerging leaders being nominated for Collaborator of the Year, Prix Coup de Coeur and, most importantly, Winner of the Committee of the Year.
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Member Services Manager
Caisse Desjardins Ontario
05.2022 - 03.2024
Member Services Team Leader
Caisse Desjardins Ontario
03.2021 - 05.2022
Teller
Caisse Desjardins Ontario
10.2020 - 03.2021
President
Spevent Agency
02.2019 - 01.2020
Partner
B&M Agency
01.2018 - 02.2019
Purchaser & Laboratory Services Coordinator
Optech
11.2012 - 08.2015
R&D Technician
Belden
02.2012 - 08.2012
College Degree in Physics Technologies -
CEGEP André-Laurendeau
Bachelor of Sport Management (Honours) -
Brock University
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