Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mathieu Lalande

Ottawa

Summary

Dynamic delivery driver with a clean driving record and exceptional time management skills, recognized for enhancing customer satisfaction at The Brick Distribution Center. Proven ability to optimize routes using GPS technology, ensuring timely deliveries while maintaining a positive attitude and strong client relationships. Committed to safety and efficiency in all operations.

Overview

20
20
years of professional experience

Work History

Delivery Driver

The Brick Distribution Center
09.2017 - 01.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Delivery Driver

Fred Guy Moving and Storage
04.2011 - 09.2017
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.

Truck Driver/Owner

Capital Premium Delivery Services
02.2005 - 04.2011
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Contributed to environmental sustainability by following eco-friendly driving practices.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Improved delivery accuracy by diligently checking orders before departure.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Supported positive customer experience by resolving delivery issues promptly and effectively.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Fostered positive working relationships with regular customers.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Inspected load security and checked for damages.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Kept detailed records of deliveries and money received from customers.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Operated light trucks to deliver loads as far as Number miles from home location.
  • Filled out load paperwork and DOT-mandated log books.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Reduced fuel consumption and costs with strategic planning and execution of delivery routes.

Education

College Catholique Samuel Genest
Ottawa, ON
06.2004

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Punctual and reliable
  • Problem-solving
  • Safe driving
  • Time management skills
  • Loading and unloading
  • Clean driving record
  • GPS and route planning
  • Route management
  • Safe driving record
  • GPS navigation
  • Heavy lifting
  • Order picking and processing
  • Map reading and navigation skills
  • Vehicle cleaning and maintenance
  • Delivery scheduling
  • Shipping and packaging
  • Complex Problem-solving
  • Route planning
  • Vehicle inspection
  • Commercial driving
  • Dispatch communication
  • Client relationship management
  • Order verification
  • Pre-trip and Post-trip inspections
  • Defensive driving
  • Route logs
  • Load balancing
  • FLUENT IN LANGUAGE

Languages

English
Native or Bilingual

Timeline

Delivery Driver

The Brick Distribution Center
09.2017 - 01.2025

Delivery Driver

Fred Guy Moving and Storage
04.2011 - 09.2017

Truck Driver/Owner

Capital Premium Delivery Services
02.2005 - 04.2011

College Catholique Samuel Genest

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Mathieu Lalande