Mathieu Guimond
Saint-louis-de-kent,NB
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
Customer Service Agent
Service New Brunswick
Moncton
2022.08 - 2023.08
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Service Advisor
Taylor Ford Lincoln
03.2022 - 08.2022
- Serve as liaison between customers and Auto Technicians.
- Perform general office duties, receive complaint logs, sell merchandise, and explain the work performed and associated costs to customers.
- Also advise customers on proper car maintenance and how to take care of their vehicles.
Mortgage Account Manager
Tangerine Bank
09.2018 - 08.2021
- Responsible for estimating credit worthiness, calculating risk and approving mortgage loans after a thorough examination of applications, credit reports and other supporting documentation.
- Managing mortgage accounts for existing customers as well as following up on qualified leads and creating relationships with new customers.
Manager
Tangerine Bank
09.2016 - 09.2018
- Responsible for recruiting, training, coaching and performance managing of a team between 15 and 20 sales and service advisors.
- Support my team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
Supervisor
Tangerine Bank
07.2012 - 09.2016
- Help train and motivate all customer service representative as they answer questions, handle complaints, and provide support for clients.
- Assist in hiring and training employees, monitoring representative progress, and coaching them to cultivate knowledge and skills to provide excellent service to customers.
Mortgage Specialist
Tangerine Bank
02.2012 - 07.2012
- Introducing potential customers to products and services as well as helping them make decisions as to what best suits their needs.
- Assisting customers with the loan application process.
- Reviewing loan applications, verifying information, and determining eligibility.
Customer Service Representative
Tangerine Bank
09.2011 - 02.2012
- Answer customer questions about basic banking services, such as account balances and interest rates and fees.
- Help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit cards.
Education
Electrical, Electronics Engineering Technologies
RCC College
Toronto, ON09.1998
Diplome Des Sciences De La Santé
Université De Moncton
Moncton, NB09.1997
Skills
- Complaint resolution
- Account management
- Customer Relations
- Training and mentoring
- Problem-Solving
- Professional telephone demeanor
- Troubleshooting
- Sales expertise
- Excellent written and oral communication
Languages
Additional Information
- Willing to relocate: Anywhere
Timeline
Customer Service Agent
Service New Brunswick
2022.08 - 2023.08
Service Advisor
Taylor Ford Lincoln
03.2022 - 08.2022
Mortgage Account Manager
Tangerine Bank
09.2018 - 08.2021
Manager
Tangerine Bank
09.2016 - 09.2018
Supervisor
Tangerine Bank
07.2012 - 09.2016
Mortgage Specialist
Tangerine Bank
02.2012 - 07.2012
Customer Service Representative
Tangerine Bank
09.2011 - 02.2012
Electrical, Electronics Engineering Technologies
RCC College
Diplome Des Sciences De La Santé
Université De Moncton
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