Mathieu Fortin
Levis,QC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
CEO
Rise-Up
04.2010 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Negotiated terms of business acquisitions to increase business base and solidify market presence.
- Directed market expansions to propel business forward, meet changing customer needs.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Procured and coordinated new resources to achieve sales targets within optimal timeframes.
- Formulated and executed strategic initiatives to improve product offerings.
- Oversaw divisional marketing, advertising and new product development.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
Sales Consultant Representative
Zoom Toiture
03.2019 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Generated new leads through networking and attending industry events.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Listened to customer needs and desires to identify and recommend optimal products.
Elevator Mechanic
Kone Elevator
05.2008 - 06.2009
- Repaired or replaced faulty components to return elevator or escalator to fully operational status.
- Serviced installed elevator or escalator to maintain proper functioning and prevent mechanical or electrical issues.
- Evaluated construction projects to determine compliance with external standards or regulations.
- Tested newly installed equipment to meet safety regulations.
- Assembled elevator cars by installing platform, walls and doors.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Read and interpreted blueprints to determine layout of system components and select equipment for installation or repair.
Electromechanical Technician
Machinerie Plante
05.2004 - 08.2007
- Fixed, serviced and mounted pumps, gearboxes and piping systems.
- Maintained neat and clean work area to eliminate hazards.
- Investigated electrical malfunctions with ammeter, multimeter and temperature probe test instruments to determine problems and apply solutions.
- Repaired, maintained and installed motors, drives and wiring devices.
- Observed equipment functioning to detect electronic and mechanical hazards or problems for service, repair or replacement.
- Welded structural type steel, aluminum, stainless steel and pipe materials using tig, mig and stick welding techniques.
- Installed electrical and mechanical components with accuracy and efficiency.
- Read blueprints, schematics or diagrams to determine methods and assembly sequences.
- Hydraulics and Electrical troubleshooting and repair
- Worked on machinery like Cranes, Scissor lift, Fork lifts, Boom trucks etc..
- Assembled, maintained and configured PLCs and drives.
Education
Diploma of Vocational Study - Automated Systems Electromechanics
CFP De Levis
Levis, QCOnline Marketing
Shaw Academy
Skills
- Sales Development
- Account Servicing
- Business Development
- Lead Prospecting
- Customer Service
- Sales Forecasting
- Network Development
- Sales Closing
- Account Development
- Contract Negotiations
- Strategic Planning
- Systems and Software Expertise
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sales Consultant Representative
Zoom Toiture
03.2019 - Current
CEO
Rise-Up
04.2010 - Current
Elevator Mechanic
Kone Elevator
05.2008 - 06.2009
Electromechanical Technician
Machinerie Plante
05.2004 - 08.2007
Diploma of Vocational Study - Automated Systems Electromechanics
CFP De Levis
Online Marketing
Shaw Academy