Mathieu Brazeau
Stittsville,Canada
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Fluevog Shoes
01.2015 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Store Owner/Creator
James North General Store
06.2012 - 01.2014
- Ordered and maintained all inventory (clothes, accessories, art and more)
- Organized innovative community inspired art crawl events on a monthly basis
- Created Hamilton Fashion Week and hosted HFW Gala Runway
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Monitored financial performance with regular budget reviews, identifying areas for cost reduction or revenue growth opportunities.
Store Manager
H2O Plus
01.2009 - 01.2012
- Relocated from Toronto to open up newly remodeled store in Vancouver
- Acquired leadership and coaching abilities through hiring a brand new team
- Implemented sales goals and coached team to achieve results
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sears Trainer/Assistant Manager
H2O Plus
01.2005 - 01.2009
- Traveled across Montreal and Quebec City to manage H2O Plus in Quebec
- Set up large training sessions for Sears associates
- Translated H2O Plus product binder into French for all the Sears in Quebec
- Ensured compliance with organizational policies and procedures during all aspects of the training process.
- Contributed to the improvement of overall training programs by gathering participant feedback and implementing necessary changes.
- Served as a reliable resource for trainees seeking additional information or clarification on course topics outside of scheduled sessions.
Education
Event and Meeting Management - Certificate Program
George Brown College
01.2007
Skills
- Customer Relations
- Staff Training and Development
- Billingual in French and English
- Team motivation
- Product and service knowledge
- Task Delegation
- Recruiting and interviewing
- Sales Growth
References
Available upon request.
Timeline
Assistant Manager
Fluevog Shoes
01.2015 - Current
Store Owner/Creator
James North General Store
06.2012 - 01.2014
Store Manager
H2O Plus
01.2009 - 01.2012
Sears Trainer/Assistant Manager
H2O Plus
01.2005 - 01.2009
Event and Meeting Management - Certificate Program
George Brown College
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