Mathieu Arseneault-Gautreau
Dieppe
Summary
Dynamic and customer-focused professional with over 5 years of experience in sales, marketing, customer service. Proficient in English and French with excellent reading and writing skills in both languages. Demonstrated ability to resolve customer inquiries, and promote additional products and services, resulting in a 95% customer satisfaction rate. A proactive team player with Skilled in developing and implementing standard operating procedures. A motivated and detail-oriented professional with a strong work ethic and a commitment to delivering exceptional results a commitment to delivering exceptional results.
Overview
9
9
years of professional experience
Work History
Customer Care Advisor
Scotiabank
05.2023 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined communication for improved efficiency, leading to higher customer retention rates.
- Provided exceptional service by understanding customer needs and offering tailored solutions.
- Developed strong rapport with customers, fostering loyalty and repeat business.
Car Salesman
Morrison Family Motors
02.2022 - Current
- Consistently exceeded monthly sales targets by utilizing consultative selling techniques to understand customer needs and present solutions that met their specific requirements
- Demonstrated extensive knowledge of various car models and their features, resulting in a 25% increase in sales for a particular brand
- Developed and executed digital marketing campaigns, including email marketing, social media advertising, and Google AdWords campaigns, resulting in a significant increase in online leads and conversions
- Utilized customer data to personalize marketing messages and drive engagement
- Received numerous positive customer feedback for providing exceptional customer service, including prompt responses to inquiries and addressing customer concerns with a professional and friendly demeanor
- Conducted market research and analysis to identify customer needs and preferences, resulting in the development of targeted marketing campaigns that increased sales by 20%
- Worked closely with the sales team to ensure that the marketing campaigns were aligned with the sales process
- Established loyal, high-value relationships with customers through outstanding customer service
- Successfully negotiated favorable terms for customers, resulting in an average of 15% increase in sales per customer.
Product Advisor
Atlantic Mazda
01.2020 - 01.2022
- Conducted market research and analysis to identify customer needs and preferences, resulting in the development of targeted marketing campaigns that increased sales by 20%
- Worked closely with the sales team to ensure that the marketing campaigns were aligned with the sales process
- Maintain strong internal and external relationships
- Train new sourcing personnel and ensure that team resources are used effectively
- Schedule training sessions to minimize disruption to normal work
- Critically review the understanding and progress of new sourcing personnel and make adjustments to the training as necessary.
Sales Specialist
Acadia Toyota
08.2017 - 01.2019
- Increased sales revenue by developing and implementing strategic sales plans.
- Built strong client relationships through consistent communication and effective problemsolving.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
Prep Cook, Teller
Famous Peppers
07.2015 - 02.2017
- Maintained strict compliance with company policies and procedures, resulting in a 100% record of adherence to all relevant legal and regulatory requirements
- Prepared ingredients and assembled pizzas according to recipes and customer orders, ensuring consistent quality and timely delivery
- Provided friendly and attentive customer service by answering inquiries, processing orders, and resolving issues, resulting in positive feedback
- Collaborated with kitchen staff to ensure efficient and effective food preparation and delivery, resulting in a significant increase in customer satisfaction
- Managed an average of $1,500 in cash transactions per shift, ensuring a 99% accuracy rate in cash handling and adherence to company policies and procedures
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations and a safe work environment for all employees
- Developed and implemented standard operating procedures for kitchen cleanliness and organization.
Education
Business Administration Marketing -
CCNB-Dieppe
06.2017
High School Diploma -
Mathieu Martin
06.2015
Skills
- Complier/follow procedure
- Adapter/stay calm under pressure, handles criticism
- Functional expert/knowledge of procedure
- Result Seeker/meets deadlines, achieves goals
- Innovator/creative, anticipates changes
- Bilingual French and English
- Relationship-building Skills
- Strong Negotiation skills
- Exceptional Analytic Thinking
- Conflict resolution Skills
- Great Leadership Skills
- Solid Communication Skills
- Sound Management Skills
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Care Advisor
Scotiabank
05.2023 - Current
Car Salesman
Morrison Family Motors
02.2022 - Current
Product Advisor
Atlantic Mazda
01.2020 - 01.2022
Sales Specialist
Acadia Toyota
08.2017 - 01.2019
Prep Cook, Teller
Famous Peppers
07.2015 - 02.2017
Business Administration Marketing -
CCNB-Dieppe
High School Diploma -
Mathieu Martin