Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Mathias Adegboyega

Mathias Adegboyega

Longueuil,QC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Hypertec Group
11.2022 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.

Soutien Technique

GEXEL Telecom
03.2021 - 09.2022
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored systems in operation and quickly troubleshot errors.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Debt Collector Agent

Agence De Recouvrement Tcr
01.2020 - 04.2021
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Achieved performance goals on consistent basis.
  • Collected on delinquent accounts to reduce overdue balances.
  • Negotiated payment plans with customers to prevent accounts from entering collections.

Soutien Technique/ Soutien Informatique (stage )

InserTec
06.2020 - 09.2020
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Optimized operational productivity and collaborated with staff to share and implement process improvements.
  • Scheduled appointments for further services.
  • Recommended new products and services to customers.

Education

Diplôme D’études Professionnel - Soutien Informatique

Institut Teccart
Hochelaga, Montréal
09.2021

Bachelor Of Applied Information Systems Technology - Information And Computer Systems

Université De Cocody | Côte D
Abidjan
07.2018

Skills

  • Coordination
  • Invoice Preparation and Processing
  • Document Control
  • Order Processing
  • Microsoft Word
  • Team Development

Accomplishments

  • Synthèse professionnelle
  • Jeune professionnel passionné par mon travail, doté d'un grand sens de l'organisation et maîtrise de l'anglais technique
  • M'adaptant facilement à différents environnements et faisant preuve de détermination dans la réalisation de mes objectifs, je souhaite m'impliquer dans un nouveau projet au sein d'une organisation dynamique et ambitieuse
  • Compétences
  • Configuration de ressources informatiques
  • Esprit logique
  • Rigueur

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

Hypertec Group
11.2022 - 07.2023

Soutien Technique

GEXEL Telecom
03.2021 - 09.2022

Soutien Technique/ Soutien Informatique (stage )

InserTec
06.2020 - 09.2020

Debt Collector Agent

Agence De Recouvrement Tcr
01.2020 - 04.2021

Diplôme D’études Professionnel - Soutien Informatique

Institut Teccart

Bachelor Of Applied Information Systems Technology - Information And Computer Systems

Université De Cocody | Côte D

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Mathias Adegboyega