Mathew Segun Bolajoko
Brandon,MB
Summary
Driven IT professional with proven experience at Gtb bank Nigeria, adept in providing top-notch technical support and ensuring user satisfaction. Skilled in efficiently resolving technical issues and managing priorities, showcasing excellent communication and strong problem-solving abilities. Committed to enhancing system functionality and reducing downtime, demonstrating a blend of hard and soft skills critical for IT support roles.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support Worker
Newlifeoptions
Brandon, Manitoba
12.2023 - Current
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Engaged clients in activities aimed at promoting physical and mental stimulation.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Provided emotional support and companionship to enhance clients' well-being.
IT Support
Gtb bank Nigeria
Lagos , Nigeria
06.2017 - 11.2019
- Provided technical support for staff, ensuring minimal downtime.
- Configured workstations, printers, and network connections.
- Documented and tracked IT support requests using Help Desk software.
Education
Bachelor of Science - Computer Science
Brandon University
Brandon, None10-2023
Skills
- Excellent communication: Able to explain technical issues to non-technical users
- Time management: Capable of managing multiple tasks and priorities under pressure
- - Customer Service: Committed to providing exceptional support and ensuring user satisfaction
- Strong problem solving: Quick to identify and resolve technical problems efficiently
Certification
- CompTIA Network+ (2024) (ongoing)
- Cisco Network Basics 2024
- Google cybersecurity (ongoing)
Timeline
Support Worker
Newlifeoptions
12.2023 - Current
IT Support
Gtb bank Nigeria
06.2017 - 11.2019
Bachelor of Science - Computer Science
Brandon University
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