Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mathew Kenzo Arenas Fu

Toronto,ON

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Food and Beverage in Cruise ships industry . A long history of keeping guests happy and showing up on time. Skilled at memorizing menu items and orders. Hard worker, strong, teamwork player and able to work individually. Enthusiastic, reliable, motivated and willing to go the extra mile to guarantee guest's satisfaction and comfort. Always maintaining focus and positive attitude in stressful situations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Dining Room Server

DISNEY CRUISE LINE
08.2022 - 05.2023
  • Organize and coordinate dinner service for 16 to 22 guests in dining room, with 2 dinner seatings per night.
  • Provide exceptional service to guests of all ages during breakfast, lunch, dinner, and special events
  • Maintains and ensures cleanliness of areas to USPH and Disney standards.
  • Arrange table settings and maintain a tidy dining area
  • Assists at fast food outlets and onboard/island buffets for breakfast and/or lunch.
  • Follow all responsible vendor procedures for alcohol service, including requesting guests for proof of identity to verify age and have the ability and confidence to discontinue serving alcohol to specific guests.
  • Coaching new hires about job description, ship's rules, and services we provided before they joined the team.
  • Checked in with customers and specific dietary needs while refilling waters and clearing plates.

Buffet Steward/Jr Waiter/Waiter

Princess Cruises
03.2014 - 12.2021
  • Prepare tables by setting up linens, silverware, and glasses.
  • Present menu and provide detailed information when asked (about portions, ingredients, or potential food allergies).
  • Check customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
  • Arrange table settings and maintain a tidy dining area.
  • Carry dirty plates, glasses, and silverware to the kitchen for cleaning.
  • Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations.
  • Offer menu recommendations upon request and inform customers about the day's specials.
  • Assist in keeping the restaurant clean and safe.
  • Perform other tasks assigned by the supervisor or manager from time to time.

Production Worker

SIKA PERU
05.2011 - 09.2012
  • Resolved issues quickly to maintain productivity goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Fill item requests from purchase orders and production orders.
  • Responsible for feeding raw materials into machinery, assembling goods on production lines, and monitoring the process.
  • Maintained a safe and clean environment by keeping pallet area and workstation neat.

Education

Certificate of Technical Studies -

Pacific Aquatic Instruction Center
Lima Peru
01.2021

High School Diploma -

Nino Jesus De Belen
Lima, Peru
12.2009

Skills

  • Teamwork & Collaboration Skills
  • Ability to work under pressure
  • Customer Service
  • Safe Food Handling
  • Dining Room Cleaning
  • Sanitation Guidelines
  • Banquet Coordination
  • Server Training
  • Wine and Liquor Service
  • Food Service Skills
  • Time management
  • Friendliness and courtesy
  • Desire to help people
  • Pay attention to detail
  • Serving Experience
  • Resolve problems

Certification

Smart Serve, Certification Advanced Food Safety Certification,STCW Basic Safety Training, Personal Safety and Social responsibilities (PSSR), Elementary First Aid, Medical First Aid, Crew Safety Awareness, Personal Survival Techniques ,Passenger ship training certificate ,Alaska Firefighting

Timeline

Dining Room Server

DISNEY CRUISE LINE
08.2022 - 05.2023

Buffet Steward/Jr Waiter/Waiter

Princess Cruises
03.2014 - 12.2021

Production Worker

SIKA PERU
05.2011 - 09.2012

Certificate of Technical Studies -

Pacific Aquatic Instruction Center

High School Diploma -

Nino Jesus De Belen

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Mathew Kenzo Arenas Fu