Summary
Overview
Work History
Education
Skills
Volunteer Experience
Additional Information
Timeline
Generic

Mathew Karuvelithara Abraham

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven leadership skills and thereby meeting organizational goals.

Overview

6
6
years of professional experience

Work History

Operations Supervisor

Trans-it Logistics
12.2022 - Current
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
  • Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
  • Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
  • Monitored industry trends and market dynamics to identify potential threats or opportunities for growth within the operations sphere.
  • Managed internal operational standards and productivity targets.

Head Concierge

CMI Concierge & Security
09.2020 - 11.2022
  • Enhanced residents experience by promptly addressing inquiries and providing personalized recommendations.
  • Streamlined front desk operations for increased efficiency and improved satisfaction of owners and residents.
  • Implemented tenants feedback system, leading to continuous improvement in service quality.
  • Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
  • Resolved guest complaints effectively, maintaining high levels of customer satisfaction.
  • Supervised daily tasks of the concierge team, ensuring timely completion of responsibilities.
  • Resolving work-related issues and make sure all the staff are having a friendly, safe working environment.
  • Dealing with the security risks in the building and providing a safe place to live for the guests/ residents.
  • Making sure the CMI software are running smoothly along with the security cameras.
  • Day to day communication with residents/ guests and property managers in person and via email responses.
  • Ensure smooth operation of computer system, equipment and arrange for maintenance, repair works.

Store Supervisor

DSW Shoe Warehouse
06.2019 - 09.2020
  • Improved store efficiency by implementing effective inventory management and product merchandising techniques.
  • Enhanced customer experience through attentive service and prompt resolution of issues.
  • Streamlined store operations for increased productivity by establishing clear work procedures and staff responsibilities.
  • Boosted sales performance with targeted marketing strategies and in-store promotions.
  • Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
  • Reduced shrinkage rates through diligent monitoring of inventory movement, conducting regular audits, and training staff on loss prevention techniques.
  • Achieved sales targets consistently by motivating the team through incentive programs and personalized coaching sessions.
  • Ensured compliance with company policies and local regulations by regularly reviewing operational procedures and providing necessary updates or corrections as needed.
  • Increased customer loyalty with exceptional service quality, addressing concerns promptly, and offering personalized solutions when appropriate.

Front Office Supervisor

Kingfisher Oceanside Resort And Spa
05.2018 - 09.2020
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.


Customers Sales Floor Associate

Walmart
05.2018 - 06.2019
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
  • Boosted store sales by effectively cross-selling and upselling products to customers.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Developed strong product knowledge to address customer inquiries accurately and efficiently.
  • Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.

Education

Global Business Management - Business And Organizational Administration

North Island College
Courtenay, BC
12.2019

Bachelor of Commerce - Finance, Marketing And Human Resource Management

Kristu Jyoti College of Management And Technology
Kerala, India
05.2017

Skills

  • Logistics Coordination
  • Risk Management
  • Customer Relationship Management
  • Critical Thinking
  • Problem Solving
  • Strategic Planning
  • Decision Making
  • Conflict Resolution
  • Supply Chain Management
  • Operations Management

Volunteer Experience

Head Coach- North Delta FC

September 2021- Present


Provide and demonstrate tactical aspects of the game. Maintain order, control and effective discipline on the soccer field. Evaluate and assess individual/team performance on the soccer field. Develop and organize an educational plan to maintain high academic standards.

Additional Information

Certificates;


Respect in Sport ( Activity Leader) - BC Soccer

Learn to Train Soccer- Canada Soccer

Timeline

Operations Supervisor

Trans-it Logistics
12.2022 - Current

Head Concierge

CMI Concierge & Security
09.2020 - 11.2022

Store Supervisor

DSW Shoe Warehouse
06.2019 - 09.2020

Front Office Supervisor

Kingfisher Oceanside Resort And Spa
05.2018 - 09.2020

Customers Sales Floor Associate

Walmart
05.2018 - 06.2019

Global Business Management - Business And Organizational Administration

North Island College

Bachelor of Commerce - Finance, Marketing And Human Resource Management

Kristu Jyoti College of Management And Technology

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Mathew Karuvelithara Abraham