MATHEW WILSON
London,Canada
Summary
Detail-oriented finance and administrative professional with over 7 years of experience in billing, client services, and financial operations. Proven ability to manage high-volume transactions, resolve discrepancies, and maintain compliance with regulatory standards. Adept at using multiple tools and resources to streamline processes and enhance accuracy.
Overview
9
9
years of professional experience
Work History
Staffing & Scheduling Clerk
London Health Sciences Centre
05.2025 - Current
- Coordinated shift scheduling and emergency coverage across multiple hospital departments, ensuring compliance with collective agreements and timely resolution of staffing gaps.
- Maintained accurate records of employee schedules and shift assignments using internal systems, supporting payroll accuracy and operational efficiency.
- Liaised with internal departments and staff to resolve scheduling and compensation discrepancies, ensuring compliance with union agreements.
- Responded to high volumes of inquiries from hospital staff regarding scheduling and compensation, demonstrating strong customer service and problem-solving skills.
- Utilized Microsoft Office (Excel, Outlook, Word) and internal scheduling tools to manage data entry, reporting, and communication with stakeholders.
Taxpayer Services Analyst
Canada Revenue Agency
12.2022 - 08.2023
- Managed high volumes of audit inquiries and appeals, ensuring accuracy and confidentiality of taxpayer information.
- Investigated and resolved payment discrepancies using analytical techniques to minimize financial risk.
- Utilized Microsoft Excel and internal systems for data entry, record management, and issue resolution.
- Maintained strict compliance with federal regulations, adhering to confidentiality policies.
- Effectively navigated challenging conversations with clients and stakeholders to resolve financial discrepancies and service concerns.
Associate, Private Wealth
TD Bank
12.2020 - 09.2022
- Provided comprehensive administrative support, including effective documentation management and meticulous client record maintenance.
- Contributed to financial reporting with strict adherence to regulatory compliance.
- Diagnosed workflow inefficiencies and executed process enhancements to boost team operations.
- Handled difficult client and stakeholder interactions with professionalism, ensuring resolution of financial and operational concerns.
- Prepared detailed analytical reports using Microsoft Office, aiding in more informed decision making.
Financial Advisor
TD Bank
07.2016 - 12.2020
- Conducted financial assessments and provided tailored solutions to clients.
- Supported leadership initiatives by mentoring new hires and improving workflow efficiency.
- Managed client records and ensured data accuracy in compliance with regulations.
- Processed and reviewed financial documents to ensure compliance with internal policies.
- Demonstrated tact and professionalism in resolving complex issues through direct and constructive communication.
- Provided administrative support by preparing reports, maintaining client files, and updating databases.
- Maintained confidentiality and complied with regulatory guidelines in all financial transactions.
Education
Business Accounting Diploma -
Fanshawe College
London, ON06-2014
Skills
- Deadline management
- Customer relations
- Advanced Microsoft Office Proficiency
- Client & Stakeholder Communication
- Documentation and reporting
Timeline
Staffing & Scheduling Clerk
London Health Sciences Centre
05.2025 - Current
Taxpayer Services Analyst
Canada Revenue Agency
12.2022 - 08.2023
Associate, Private Wealth
TD Bank
12.2020 - 09.2022
Financial Advisor
TD Bank
07.2016 - 12.2020
Business Accounting Diploma -
Fanshawe College
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