Mathew Varghese
Summary
Dedicated and dependable professional with over five years of customer service experience in Canada and abroad. Strong interpersonal and communication skills, with a proven ability to handle diverse customer needs with patience and professionalism. Quick learner committed to following safety protocols and traffic regulations. Highly punctual and reliable, eager to apply my dedication and work ethic to a bus driver role and contribute to safe, efficient transportation services.
Overview
5
5
years of professional experience
Work History
Customer Experience Associate
Walmart Canada
04.2020 - Current
- Assisted a high volume of customers daily with a positive and professional attitude.
- Focused on resolving issues quickly while maintaining a high standard of customer satisfaction.
- Maintained calm and clear communication in fast-paced and sometimes high-pressure environments.
- Built rapport with customers to create a welcoming and respectful service experience.
- Provided immediate cross-departmental support during the COVID-19 crisis to maintain business continuity and service quality.
Insurance Advisor
TD Bank Group
08.2021 - 02.2024
- Handled high-volume client calls and support requests, assisting with sales, billing, policy updates, and claims processing.
- Ensured full compliance with business procedures while maintaining excellent customer satisfaction.
- Participated in short-term campaigns focused on product promotion and customer education.
- Recognized by the VP for exceptional service and promoted to Level 2 Advisor during the initial onboarding phase.
Claims Advisor (Auto)
Allstate Canada
03.2024 - 09.2024
- Investigated claims, verified coverage, assigned liability, and ensured compliant settlements.
- Supported Alberta's first response team during the August 2024 hailstorm emergency.
- Collaborated with senior advisors to fast-track claim closures and reduce backlog.
- Maintained adherence to internal standards and industry best practices.
Education
Certificate Course - Business Management
Sir Sanford Fleming
Peterborough, ON04-2021
Bachelor of Arts - Commerce
University of Kerala
Trivandrum, Kerala 04-2016
Skills
- Customer Service Excellence
- Clear Communication
- Time Management
- Situational Awareness & Critical Thinking
- Basic Computer & Navigation Skills
Hobbies and Interests
- Fitness
- Music and Movies
- Content creation
- Research on advancements in science and technology
- Auto-enthusiast
Timeline
Claims Advisor (Auto)
Allstate Canada
03.2024 - 09.2024
Insurance Advisor
TD Bank Group
08.2021 - 02.2024
Customer Experience Associate
Walmart Canada
04.2020 - Current
Certificate Course - Business Management
Sir Sanford Fleming
Bachelor of Arts - Commerce
University of Kerala
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