Summary
Overview
Work History
Education
Skills
Timeline
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Mathew SRITHARAN

Scarborough,ON

Summary

Detail-oriented Account Associate knowledgeable about tracking deliveries and documenting updates. Computer-savvy professional with excellent customer relations and conflict management abilities. Detail-oriented auditing professional with expertise in data entry. Positive and upbeat team player with a focused and analytical mindset. Looking for a challenging role with a growing team. Focused on success by assisting teammates while completing assigned data entry tasks.



Overview

8
8
years of professional experience

Work History

Account Associate Level Three

Xerox
08.2021 - Current
  • Increased client satisfaction by effectively managing and resolving account issues.
  • Streamlining account management processes for improved efficiency and accuracy.
  • Developed strong relationships with clients through consistent communication and proactive problem solving.
  • Managed multiple client accounts, maintaining a high level of organization and attention to detail.
  • Mentored junior associates in effective account management techniques, fostering a culture of continuous learning and development within the team.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.

Data Entry Administrator

Xerox
10.2018 - 08.2021
  • Improved data accuracy by meticulously verifying and correcting information during entry.
  • Enhanced team productivity with efficient communication and collaboration on various data entry tasks.
  • Audited errors and increased efficiency through thorough proofreading and editing of entered data.
  • Assisted in implementing new software systems, increasing overall efficiency and ease of use for the entire team.
  • Trained new employees on proper methods for entering, organizing, and maintaining company database records.

Head of Security Operations

United Arab Emirates
06.2016 - 09.2018
  • Enhanced security operations by developing and implementing comprehensive policies, procedures, and risk assessments.
  • Reduced security risks with regular audits, vulnerability assessments, and penetration testing.
  • Increased staff competency through targeted training programs and performance evaluations.
  • Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
  • Managed physical security enhancements including access control systems, CCTV installations, and perimeter protection measures.

Education

Bachelor of Arts - Criminology And Justice (HONS)

University of Ontario Institute of Technology
Oshawa, ON
04.2016

Skills

  • Collections knowledge
  • Report Writing
  • Data Analytics
  • Supervision and leadership
  • MS Office
  • Data Entry
  • Inventory Management
  • Information Security

Timeline

Account Associate Level Three

Xerox
08.2021 - Current

Data Entry Administrator

Xerox
10.2018 - 08.2021

Head of Security Operations

United Arab Emirates
06.2016 - 09.2018

Bachelor of Arts - Criminology And Justice (HONS)

University of Ontario Institute of Technology

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Mathew SRITHARAN