Mathew Smith
Ministry of Public & Business Service Delivery (MPBSD) | Government Services Integration Cluster (GSIC) | Digital Enterprise Engagement Practice (DEEP), Enterprise Information Management (EIM), OPSdocs Operations
Courtice,ON
1
Language
26
years of professional experience
Senior Systems Analyst with 25+ years of experience delivering enterprise infrastructure, content management, security, and operational technology solutions within the Ontario Public Service. Expert in OpenText Content Server, enterprise operations, service management, stakeholder engagement, and systems modernization. Proven track record leading complex technical initiatives, improving service reliability, and supporting mission-critical government platforms.
Work History
Senior Systems Analyst (SO5)
12 Years 6 Months- Provide technical leadership and operational oversight for enterprise-scale OpenText Enterprise Content Management (ECM) solutions supporting multiple ministries and business partners across the Ontario Public Service.
- Serve as a senior subject matter expert and trusted advisor, guiding strategic decisions, solution architecture, and service enhancements aligned with organizational and client business objectives.
- Lead cross-functional teams through complex incident resolution, major outages, and service restoration activities, directing Root Cause Analysis (RCA) initiatives and implementing corrective actions to improve service reliability and exceed established Service Level Agreements (SLAs).
- Direct the planning, assessment, and delivery of enterprise initiatives by conducting feasibility studies, cost-benefit analyses, effort estimation, risk assessments, and technical evaluations.
- Provide day-to-day leadership, mentorship, and technical guidance to analysts, project teams, vendors, and operational support staff, fostering knowledge sharing and operational excellence.
- Lead large-scale client onboarding and migration projects, including CPIN and Lift-and-Shift migrations, successfully transforming legacy file-sharing repositories and business processes into enterprise content management solutions.
- Oversee system testing, implementation, release coordination, and production deployments, ensuring solution quality, stability, and compliance with enterprise standards.
- Develop and present strategic recommendations, business cases, and technical roadmaps to senior management, project stakeholders, and client organizations.
- Lead and contribute to enterprise-wide, cross-ministry initiatives involving business transformation, information management modernization, and platform optimization.
- Own service management processes including incident, problem, change, and release management, ensuring governance compliance and continuous service improvement.
- Act as a senior escalation point within a 24x7 operational support environment, providing leadership during critical incidents and high-priority service disruptions.
- Key Leadership Highlights
- Led enterprise migration initiatives impacting multiple ministries and clients.
- Directed major incident response and service recovery activities in mission-critical environments.
- Influenced enterprise content management strategy and operational governance.
- Provided technical mentorship and leadership across multidisciplinary teams.
- Managed vendor, stakeholder, and client relationships to achieve successful project outcomes.
Physical Security Specialist (SO4)
8 Years 11 Months- Led the design, implementation, integration, and lifecycle management of physical security and critical infrastructure systems supporting provincial data centre operations.
- Provided technical leadership for complex, interconnected environments including Access Control, CCTV, Fire/Life Safety Systems, HVAC, Building Automation, UPS Power Management, Facility Generators, Network Security, and Monitoring Solutions.
- Coordinated multidisciplinary teams, vendors, and contractors to deliver infrastructure upgrades, operational improvements, and security enhancement initiatives.
- Developed technical standards, operational procedures, and support processes to improve reliability, security, and regulatory compliance across critical facilities.
- Led troubleshooting and resolution efforts for complex infrastructure and security incidents, minimizing operational risk and service disruption.
- Evaluated emerging technologies and recommended solutions that improved operational effectiveness, monitoring capabilities, and security posture.
- Served as a key technical advisor for data centre physical security strategy, infrastructure planning, and operational readiness.
PKI Senior Systems Administrator (SO3)
4 Years 5 Months- Played a leadership role in the design, implementation, and operation of medium- and high-assurance Public Key Infrastructure (PKI) environments delivering enterprise encryption, authentication, and digital signature services.
- Led research, development, and implementation efforts supporting PKI modernization, disaster recovery planning, smart card technologies, and cryptographic security initiatives.
- Served as a senior technical authority providing third-level support and guidance to end users, Local Registration Authorities (LRAs), Deployed Systems Coordinators (DSCs), and technical support teams.
- Developed security policies, operational procedures, and technical standards supporting secure PKI operations and regulatory compliance requirements.
- Directed end-to-end infrastructure lifecycle activities including hardware deployment, operating system implementation, application configuration, directory integration, backup, archival, patch management, testing, and production support.
- Led system build, imaging, migration, and deployment initiatives for server and desktop environments, ensuring operational stability and successful transition from test to production environments.
- Acted as a key contributor to enterprise security initiatives requiring collaboration with internal stakeholders, vendors, and operational teams.
Technical Trainer
Network Specialist & Co-Owner
Senior Web Designer & Operations Manager
Education
Computer Analyst/Programmer - Networking Stream
Computer Programming
Advanced professional training in Enterprise Content Management (OpenText Content Server Administration, Workflow, Forms, Customization, and Architecture), Identity & Access Management (Entrust PKI), Microsoft Active Directory, Group Policy Administration, and Software Development.
Skills
Enterprise Platforms - OpenText Content Server
OpenText Forms
Workflows
WebReports
Infrastructure - Windows Server
Active Directory
Virtualization
Network Administration
Service Management - Incident Management
Change Management
Problem Management
RCA
Cloud & Collaboration - Microsoft 365
SharePoint Online
Teams
Security - PKI
Certificates
Identity Management
Security Operations
Databases - SQL Administration
Database Support
Project Delivery - Testing
Implementation
Requirements Analysis
Solution Design
CORE COMPETENCIES
• Enterprise Content Management (OpenText)
• Systems Analysis
• Business Analysis
• Service Management (ITIL)
• Incident & Change Management
• Root Cause Analysis
• Solution Architecture
• Stakeholder Engagement
• Vendor Management
• Project Delivery
• Microsoft 365
• Active Directory
• Cloud Technologies
• Security & Compliance
• Infrastructure Operations
Accomplishments
- Led multiple enterprise migration initiatives involving business processes, file shares, and content repositories into OPSdocs.
- Provided operational leadership for OpenText enterprise content management platforms supporting critical government business functions.
- Conducted root cause analysis and service improvement initiatives to maintain and exceed established service level agreements.
- Delivered technical leadership across multi-stakeholder environments involving ministries, vendors, contractors, and enterprise support teams.
- Supported secure, high-availability environments including PKI, data centre operations, and enterprise content management services.
- Led enterprise migration initiatives impacting multiple ministries and clients.
- Directed major incident response and service recovery activities in mission-critical environments.
- Influenced enterprise content management strategy and operational governance.
- Provided technical mentorship and leadership across multidisciplinary teams.
- Managed vendor, stakeholder, and client relationships to achieve successful project outcomes.
Timeline
Senior Systems Analyst (SO5)
Ministry of Public & Business Service Delivery (MPBSD) | Government Services Integration Cluster (GSIC) | Digital Enterprise Engagement Practice (DEEP), Enterprise Information Management (EIM), OPSdocs Operations
04.2014 - CurrentRead More
Physical Security Specialist (SO4)
Ministry of Government Services (MGS) | Infrastructure Technology Services (ITS) | Data Centre Operations (DCO)
05.2005 - 04.2014Read More
PKI Senior Systems Administrator (SO3)
Ontario Provincial Police (OPP) | Communications & Technology Service Bureau (CTSB) | PKI & Information Security Unit
12.2000 - 05.2005Read More
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Centennial College
Computer Programming
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Senior Web Designer & Operations Manager
UTPulse
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Network Specialist & Co-Owner
echoMEDIA
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Technical Trainer
Simcoe County District School Board
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Georgian College
Computer Analyst/Programmer from Networking Stream
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