Mathew Regier
Windsor,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Hot Deli Associate
Zehrs
12.2022 - 08.2023
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Client Representative
Affinity 1:1
05.2022 - 09.2022
- Resolved customer service inquiries that required research and interactions with carriers or agents.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Executed sales techniques taught in fast-paced sales environments.
- Changed sales techniques and pitches on spot for specific contract needs.
- Increased sales by 12%
Associate
American Eagle Outfitters, Inc
09.2021 - 05.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
John McGregor Secondary School
Chatham, ON2020
Skills
- Effective Customer Communication
- Microsoft Access
- Troubleshooting
- Customer Needs Assessments
- Speaking
- Market Research
- Computer Proficiency and Microsoft Office
- Procedure Preparation
- Identification Options
- Customer Loyalty Programs
- Upselling
- Organization and Time Management
Timeline
Hot Deli Associate
Zehrs
12.2022 - 08.2023
Client Representative
Affinity 1:1
05.2022 - 09.2022
Associate
American Eagle Outfitters, Inc
09.2021 - 05.2022
High School Diploma -
John McGregor Secondary School
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