Mathew Martins
Toronto,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Costco Wholesale
02.2019 - Current
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Rens Pets
03.2021 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Soccer Coach
Peniche Community Club of Toronto
06.2020 - 01.2023
- Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Boosted performance of individual athletes by devising strategic personal training programs.
- Developed and implemented team rules.
- Improved player behavior through modeling and disciplinary interventions.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Construction Worker
Galos Masonry Co.
05.2018 - 01.2020
- Measured dimensions of finished pieces for conformance to specifications.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Observed safety regulations on job sites to minimize accidents.
Education
High School Diploma -
St. Mary Catholic Academy Secondary School
Toronto, ON06.2019
Skills
- Organization and Time Management
- Attention to Detail
- Multitasking Abilities
- High-quality customer service
- Active listener
- Proactive and team player
References
Costco Supervisor: Brittney Miles
(416)-452-4307
Peniche Community Club Manager: Lina LO
(647)-221-2724
Construction Manager: Jose Costa
(437)-215-4718
Timeline
Customer Service Representative
Rens Pets
03.2021 - 02.2024
Soccer Coach
Peniche Community Club of Toronto
06.2020 - 01.2023
Customer Service Representative
Costco Wholesale
02.2019 - Current
Construction Worker
Galos Masonry Co.
05.2018 - 01.2020
High School Diploma -
St. Mary Catholic Academy Secondary School