Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mathew Martins

Toronto,Canada

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Costco Wholesale
02.2019 - Current
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Representative

Rens Pets
03.2021 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Soccer Coach

Peniche Community Club of Toronto
06.2020 - 01.2023
  • Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Boosted performance of individual athletes by devising strategic personal training programs.
  • Developed and implemented team rules.
  • Improved player behavior through modeling and disciplinary interventions.
  • Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.

Construction Worker

Galos Masonry Co.
05.2018 - 01.2020
  • Measured dimensions of finished pieces for conformance to specifications.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Observed safety regulations on job sites to minimize accidents.

Education

High School Diploma -

St. Mary Catholic Academy Secondary School
Toronto, ON
06.2019

Skills

  • Organization and Time Management
  • Attention to Detail
  • Multitasking Abilities
  • High-quality customer service
  • Active listener
  • Proactive and team player

References

Costco Supervisor: Brittney Miles

(416)-452-4307


Peniche Community Club Manager: Lina LO

(647)-221-2724


Construction Manager: Jose Costa 

(437)-215-4718



Timeline

Customer Service Representative

Rens Pets
03.2021 - 02.2024

Soccer Coach

Peniche Community Club of Toronto
06.2020 - 01.2023

Customer Service Representative

Costco Wholesale
02.2019 - Current

Construction Worker

Galos Masonry Co.
05.2018 - 01.2020

High School Diploma -

St. Mary Catholic Academy Secondary School

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Mathew Martins