Mathew Leung
Richmond,Canada
Summary
Dynamic Project Manager with a proven track record at Ensemble Systems, adept in agile methodologies and team leadership. Successfully managed project budgets exceeding $500k, achieving 10% cost savings. Skilled in enhancing collaboration and communication, driving project transparency, and optimizing resource allocation for superior outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Manager
Ensemble Systems
Richmond, Canada
06.2023 - Current
- Managed multiple project budgets exceeding $500k each, achieving 10% cost savings while developing comprehensive project plans and ensuring efficient resource allocation.
- Monitored project progress and identified risks, applying corrective actions that sustained project timelines.
- Enhanced team collaboration and stakeholder communication, contributing to a 20% improvement in project transparency.
- Authored and maintained comprehensive project documents in line with Agile and SDLC standards.
Quality Assurance Specialist
Ensemble Systems
Richmond, Canada
05.2022 - 06.2023
- Diagnosed, reported, and resolved QA issues in software programs, ensuring prompt issue resolution.
- Developed and executed manual and automated test suites, increasing defect capture efficiency by 25%.
- Coordinated software release cycles in collaboration with development teams to streamline QA processes.
Customer Experience Associate
TD Canada Trust Bank
Vancouver, Canada
06.2019 - 05.2022
- Educated customers on online banking to replace in-person transactions, reducing daily customer complaints by 15%.
- Delivered exceptional service, earning top client feedback in branch surveys.
- Streamlined communication processes that enhanced resource coordination during peak customer interactions.
Product Manager
Honey 720 Sweets
Richmond, Canada
11.2017 - 06.2020
- Developed, tested, and implemented 20 new products across four stores, which generated over $50k in new sales.
- Designed user-friendly instruction manuals to help with new product implementation in stores, which streamlined new user onboarding by 60%.
- Developed an operational plan optimizing stock and equipment allocation, enhancing customer fulfillment time by 20%.
Senior Project Manager
Richmond Night Market
Richmond, Canada
02.2017 - 10.2019
- Lead staff training sessions and created training manuals which simplified the onboarding process for over 100 new employees.
- Designed and coordinated the schedules of 120 employees to ensure a smooth customer experience for over 3000 daily consumers.
- Managed the sales team through hosting weekly meetings, reviewing revenue per stall, and reallocating staff to drive higher sales which brought nearly 1 million dollars in revenue over 6 months.
- Organized the placement of the vendors to maximize customer traffic which increased vendor sales and revenues by approximately 3% compared to the previous year.
Education
BBA - Business Management
Langara College
Vancouver, BCSkills
- Project management and agile methodology
- Scrum master
- Human resources and employee management
- Sales strategies
- Business intelligence
- Event planning and coordination
- Social media management
- Google Workspace and Microsoft Office
Qualifications Summary
Project Management, Scrum Master, Agile Methodology, Human Resource, Sales, Employee Management, Business Intelligence, Event Planning, Hootsuite, Google Workspace, Microsoft Office, Facebook/Instagram Advertisements
Certification
- Certified Scrum Master ID: 1825516
- Certified Associate in Project Management ID: 4105546
Languages
English
Native/ Bilingual
Cantonese
Professional
Mandarin
Professional
Timeline
Project Manager
Ensemble Systems
06.2023 - Current
Quality Assurance Specialist
Ensemble Systems
05.2022 - 06.2023
Customer Experience Associate
TD Canada Trust Bank
06.2019 - 05.2022
Product Manager
Honey 720 Sweets
11.2017 - 06.2020
Senior Project Manager
Richmond Night Market
02.2017 - 10.2019
BBA - Business Management
Langara College
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